Medical Assistant

ChenMed•West Philadelphia, NC

5d•$17 - $24•Onsite

About The Position

The Medical Assistant (Care Promoter 1) is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help medical centers run smoothly. Duties vary by setting, including the center’s size, location, and type. In addition to administrative responsibilities, the role performs clinical duties under direct physician supervision and in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a physician-led care team focused on delivering comprehensive primary care to a defined patient population. The role also provides health coaching and follow-up support to patients.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, including compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other care team members.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other office software.
Detail-oriented approach and ability to maintain organized systems for timely patient flow.
Ability to remain calm in busy or stressful situations and focus on resolving patient problems and achieving team goals.
Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
Spoken and written fluency in English.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to primary care providers, clinicians, specialists, and other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions.
Observe patients and report changes in their conditions to appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures according to medical instructions; collect phlebotomy and other lab specimens and perform basic waived lab tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and provide other first aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately and ethically.
Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain or relay information for physicians.
Call prescriptions in to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients and conduct weekly follow-up calls.
Perform other duties as assigned or modified at the manager’s discretion.