Medical Assistant

Concentra•Middletown Township, PA

14d

About The Position

At Concentra, the Medical Assistant is a vital member of the patient care team, helping improve the health of America's workforce. The role performs routine medical and testing procedures under the treating clinician's direct supervision and supports other facility operations as needed, including registration and referral management. The Medical Assistant provides efficient, accurate, one-on-one care in a fast-paced setting and helps ensure patients receive quality clinical care and a respectful, welcoming experience. The position also supports patient flow, front- and back-office tasks, accurate documentation, equipment and supply upkeep, and compliance with HIPAA guidelines and safety rules. Duties may change and are not limited to those listed. The role requires access to confidential and critical information and ongoing discretion in handling it.

Requirements

Education level: Vocational/Technical/Business School.
Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; must meet credentials in the state of employment and applicable regulations.
Customarily has at least six months or more of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Demonstrated service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to deal with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Clear and professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with colleagues at all levels.
Must participate in initial and ongoing training as required.
Must obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform requested or required ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests, such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Conduct quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Immediately notify the supervisor of malfunctioning equipment, supply needs, or facility issues.
Assist center leadership with patient flow and volume.
Keep patients informed of expected wait times throughout their visit.
Perform front- and back-office clerical tasks associated with patient care and proper record keeping.
Ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.

Benefits

401(k) retirement plan with employer match.
Medical, vision, prescription, telehealth, and dental plans.
Life and disability insurance.
Paid time off and extended illness days.
Colleague referral bonus program.
Tuition reimbursement.
Commuter benefits.
Dependent care spending account.
Employee discounts.
Reasonable accommodations for individuals with disabilities during the application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.