Medical Assistant

Pediatric Associates Family of Companies•Jacksonville, FL

6d•Onsite

About The Position

Perform quality, team-based patient care under the direct supervision of a clinician, carrying out clinical and administrative functions that promote health and wellness in a safe, friendly environment. Support clinicians and care management teams with chronic disease management, examinations, and treatment of pediatric patients. Specialty training may apply. The role includes maintaining a positive patient experience and a safe, clean, well-stocked care environment; obtaining and documenting vital signs, histories, and other patient information; preparing patients for examinations; assisting clinicians with screenings, procedures, and emergency response; and reconciling, educating about, and administering vaccines and medications according to policy. The Medical Assistant also supports patient follow-up and administrative tasks, collects and processes laboratory samples, and works as a member of a patient-centered medical home team to meet organizational best-practice, quality, and performance standards. The position is based in Jacksonville, with 15%–20% travel to other office locations as needed. Designated float staff may be assigned to multiple office locations. The schedule is Monday through Friday, 7:30 a.m. to 5:00 p.m., and every other Saturday, 7:30 a.m. until closing (12:00 p.m.). A $500 sign-on bonus is available to eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are ineligible.

Requirements

High school diploma or equivalent required.
MA diploma or certification required, or a minimum of 3 years of Medical Assistant experience may substitute for the diploma or certification requirement.
Active BLS certification required.
Current, valid driver’s license required.
Minimum 1 year of Medical Assistant experience; experience in a healthcare setting with an MA diploma or certification is preferred.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment; plan, prioritize, and organize work.
Knowledge of basic medical terminology, immunization, and medical safety practices and standards.
Clear written and verbal communication skills.
Critical-thinking skills, including in emergency situations.
Proficiency with electronic health recordkeeping systems.
Ability to travel to other office locations as needed; travel is reimbursed according to company policy.
Ability to meet the stated physical and sensory demands, including lifting or carrying 20 pounds or less, pushing or pulling 41–200 pounds, and wearing personal protective equipment.
Medical foreign doctors must have a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.

Nice To Haves

Medical Assistant experience in a healthcare setting with an MA diploma or certification.

Responsibilities

Welcome patients and support a high-quality patient experience; maintain a safe environment, clean office and examination rooms, and appropriate patient-care supplies and equipment in accordance with infection-control policies.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration; repeat measurements and notify the clinician of abnormal findings.
Interview patients using age-appropriate and specialty-specific approaches; document and update medical records, including complaints, medications, allergies, histories, barriers to care, and home status.
Obtain relevant medical records, consultation notes, hospital or emergency department discharge records, diagnostic results, and laboratory results for clinician review and follow-up.
Prepare patients for clinician examinations, ensure clinician orders are completed and documented, and assist with age-appropriate screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response under clinician supervision.
Reconcile and document vaccines and medications with the patient and state registry; provide vaccine information statements and educate patients or parents before vaccine and medication administration.
Handle, store, prepare, and administer vaccines in accordance with cold-chain requirements, and report vaccine excursions.
Use required patient identifiers and buddy-process validation; administer medications and vaccines by intramuscular, intradermal, and subcutaneous injection, including post-administration observation.
Complete patient follow-up and assigned tasks, including phone calls, correspondence, prescription refill requests, medication preauthorization, referrals, patient forms, care arrangements, and follow-up appointments.
Perform phlebotomy and laboratory sample collection and processing; document and report results as directed by policy.
Adhere to information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.
Perform other duties as assigned.