Medical Assistant

CenterWell•Richmond, VA

5d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that connects administrative preparation with provider intervention. The role oversees patient clinical readiness through proactive rooming, accurate screenings, and empathetic education, supporting the patient journey and provider efficiency. This is an onsite, patient-facing position reporting to the Center Administrator. The Medical Assistant completes core duties within established processes, uses judgment to prioritize assigned work, and escalates concerns appropriately. The role is included in the company’s tuberculosis screening program; selected candidates must be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication or vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient care information.
Ability to perform clinical tasks safely and consistently.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly to ensure understanding.
Ability to adapt effectively to changing situations and challenges.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours.
Must meet state requirements.
Must complete TB screening if selected for the role.

Nice To Haves

Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
Ability to follow defined workflows consistently.
Ability to resolve conflicts efficiently and effectively.
Ability to coach others.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare patients clinically before the provider enters the room, supporting the handoff from rooming to provider care.
Perform patient intake and clinical rooming, including vital signs, medication and allergy verification, and validated screenings such as PHQ-9 and fall-risk screening.
Perform clinical activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Prioritize assigned tasks and appropriately escalate unclear, abnormal, or time-sensitive information.
Use the loop-back method to confirm patient understanding of instructions and next steps.
Complete core Medical Assistant work while maintaining accurate patient care records and supporting provider efficiency.