Remote Medical Assistant

TEKsystems•Houston, TX

1d•$19 - $19•Remote

About The Position

We are seeking a detail-oriented and customer-focused Medical Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards.

Requirements

Certified Medical Assistant (CMA) – required 3+ years of MA experience
Previous experience with insurance verifications/prior authorizations
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications
Strong typing skills (minimum 40 WPM)
Excellent verbal and written communication skills
Ability to work independently, prioritize tasks, and manage time effectively
High level of accuracy, attention to detail, and accountability

Nice To Haves

Experience in healthcare, insurance, or workers’ compensation environments
Familiarity with case management or database systems
Experience handling client or provider communications

Responsibilities

Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses
Manage report status inquiries, general requests, and client concerns with a strong focus on customer service
Accurately enter, update, and retrieve information within internal systems and databases
Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses
Coordinate with providers to assign cases and maintain updated records
Verify and maintain accurate client data, including documentation of client-specific guidelines and requirements
File, archive, and track open and closed cases in accordance with company standards
Assist in resolving customer complaints and escalate issues to management when needed
Perform general administrative duties including data entry, filing, email correspondence, and proofreading
Route calls and inquiries to appropriate departments as necessary
Ensure compliance with HIPAA, company policies, and all state and federal regulations