Medical Assistant

GoHealth Urgent Care - UCSF Health • Dover, DE

22d • Onsite

About The Position

The Medical Assistant assists in the examination and treatment of patients under the direction of an urgent care provider. The role includes patient check-in and registration, interviewing patients, measuring vital signs, recording information in patient charts, collecting blood samples and preparing specimens for laboratory analysis, and preparing treatment rooms.

The position also supports patient flow and front-desk operations, performs point-of-care testing, maintains medical records and supplies, and helps keep equipment and clinic areas in good working order. The role may include other duties as assigned.

Requirements

• High school diploma required.
• Basic Life Support (BLS) certification required at hire, obtained through the American Red Cross or American Heart Association.
• One of the listed medical assistant certifications is required at hire: CCMA, CMA, RMA, NCMA, or NRCMA.
• CPOE certification for order entry is required within two weeks of the start date.
• In lieu of an approved medical assistant certification, a graduate of an accredited school of nursing, LPN, RN, or EMT certification verified through the National Registry of Emergency Medical Technicians is accepted at hire.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons with fairness, respect, and sensitivity to cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule appointments for assigned centers.
• Coordinate provider referrals to specialists.
• Answer patient questions about their care and keep them informed about their status.
• Inform technical staff about patient flow.
• Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including blood pressure, weight, and temperature measurements, and escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to providers.
• Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program with classroom and shadowing days alongside peers.
• Onsite managers focused on supporting team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• PTO starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED