Medical Assistant

Riverbend Community Mental Health • Concord, NH

34d

About The Position

Riverbend Community Mental Health is seeking a Medical Assistant (MA) to join our Community Service Program (CSP) as part of our Certified Community Behavioral Health Clinic (CCBHC) interdisciplinary team. This is an opportunity to make a meaningful impact in an integrated behavioral healthcare environment where your work directly supports nurses, prescribers, case managers, and other treatment team members in delivering coordinated, person-centered care. The Medical Assistant serves as an important connection between clinical information, healthcare providers, and the people we serve. You will help ensure that vital health information is gathered, documented, tracked, organized, and communicated to the right team member at the right time. If you are detail-oriented, organized, clinically minded, and passionate about helping people receive coordinated care, we would love to hear from you.

Requirements

• Graduate of an accredited Medical Assistant program.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.
• Strong attention to detail and takes pride in accurate documentation.
• Can manage multiple follow-up tasks, work queues, and competing priorities.
• Is comfortable communicating with healthcare providers, pharmacies, hospitals, and other community partners.
• Understands the importance of timely follow-up and closing gaps in care.
• Can work collaboratively as part of a multidisciplinary team.
• Demonstrates sound judgment regarding when information or concerns should be escalated to a licensed clinical team member.
• Maintains confidentiality and understands the importance of protecting sensitive health information.
• Is comfortable working with electronic health records and other tracking systems.
• Brings a person-centered, trauma-informed, and culturally responsive approach to interactions with individuals and colleagues.
• Is committed to supporting integrated physical and behavioral healthcare.

Nice To Haves

• Experience in behavioral health, primary care, community health, or integrated healthcare preferred.

Responsibilities

• Support whole-person care by collecting and documenting vital signs, health histories, medications, screenings, and other important health information.
• Connect the care team by gathering medical records, lab results, referrals, and follow-up information from hospitals, primary care providers, specialists, pharmacies, and other healthcare partners.
• Close gaps in care by identifying missing or overdue health information, preventive screenings, appointments, and follow-up needs.
• Keep care moving by tracking outstanding items, maintaining work queues, and ensuring unresolved needs reach the appropriate clinical team member.
• Support CCBHC quality initiatives by helping with quality measures, population health activities, preventive care, and care coordination.
• Strengthen the clinical team by preparing relevant information for appointments, care coordination, and interdisciplinary treatment team meetings.
• Make an impact behind the scenes through accurate documentation, outreach, follow-up, and coordination that help individuals stay connected to the care they need.
• Protect confidential information while maintaining compliance with HIPAA, 42 CFR Part 2, CCBHC requirements, and organizational policies.

Benefits

• Choice of 3 Medical plans
• Prescriptions Benefits
• Health Reimbursement Account (HRA)
• Flex Spending Account (FSA)
• Doctor on Demand
• Harvard Pilgrim Well-Being Program Benefits
• Choice of 2 Dental plans
• Vision Plan
• Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement
• discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree