Medical Assistant

Comprehensive Community Health Centers • Glendale, CA

25d

About The Position

The Medical Assistant performs administrative and clinical duties under a provider’s direction. The role prepares and maintains treatment rooms, positions and drapes patients, provides equipment and supplies to providers, takes vital signs, performs visual and on-site testing, assists with treatments and examinations, and maintains equipment and inventory. Administrative work includes maintaining electronic medical records, scheduling patients, processing charge slips, and providing routine patient instruction.

The Medical Assistant conducts medical screenings, documents and communicates findings, follows screening and PPE protocols, and supports patient care and relations. The position also handles records, telephone calls, prescription and refill requests, specimen collection, laboratory and diagnostic documentation, minor-surgery assistance, reproductive health counseling, chart preparation, and motivational interviewing. Additional duties include office and facility upkeep, inventory and ordering, audit preparation, translation when requested, and participation in health fairs and other outreach activities. The employee must perform the essential functions without imposing significant risk of substantial harm to the health or safety of themselves or others.

Requirements

• High school diploma or equivalent.
• Medical Assistant certificate.
• CPR certification.
• Must be bilingual in Spanish, Armenian, or Russian.
• Ability to perform the essential job functions without imposing significant risk of substantial harm to the health or safety of oneself or others.

Nice To Haves

• Two years of experience preferred.
• Certification through AAMA preferred.

Responsibilities

• Administer medical questionnaires and temperature screenings to clinic staff, patients, and visitors in accordance with manufacturer instructions, CDC guidance, and established protocols.
• Report screening responses to the appropriate leads, document results, and adjust appointment types as needed while communicating changes clearly and politely to patients.
• Don and doff personal protective equipment as required by screening protocols.
• Support patient relations by explaining who will provide care, helping patients understand ancillary-service instructions, listening to complaints, handling telephone inquiries and triage, and attending to patient comfort and timeliness of services.
• Assist patients to examination rooms and remain available to providers as needed.
• Perform visual testing and on-site testing accurately.
• File laboratory results, imaging, EKGs, scans, and other documents after provider sign-off.
• Assist providers with medical examinations, treatments, specimen collection, cultures, and minor surgery, including positioning and draping patients and passing instruments.
• Administer injections of scheduled drugs, including narcotic medications, only under provider direction, after the provider verifies the dosage, and only by intradermal, subcutaneous, or intramuscular routes.
• Manage patient records, telephone-call documentation, prescription refill information, medication samples, floor stock, and expired medications; reorder supplies and medications as needed.
• Compile technical and statistical data, maintain required logs, and translate for providers and office staff when requested.
• Prepare the office for site reviews and audits and conduct chart preparation to ensure patient files are complete, including standing order sets based on clinical guidelines.
• Call in prescriptions or refills under provider direction and perform related work as required.
• Clean community areas daily and promptly after infectious exposure; maintain patient care areas, inventory supplies daily, and order supplies as appropriate.
• Provide reproductive health counseling (Title X services), participate in provider/MA team huddles, and conduct motivational interviewing.
• Schedule appointments, register patient data in the computer, and send information to departments and medical offices.
• Follow procedures for requests for and release of information, obtain required signatures, ensure the provider or manager is aware of requests, and submit information according to procedure.
• Report supply needs and malfunctioning equipment; maintain general office equipment, including copiers, computers, printers, CPR carts, and emergency supplies.
• Maintain and update computerized patient files and contact information, conduct patient mailings and recall calls, and attend health fairs and events.
• Plan for outreach events, prepare necessary materials, communicate services to attendees, schedule appointments, and work with management on collateral materials.
• Maintain patient confidentiality and perform other duties as assigned.
• Greet patients proactively, listen and respond while making eye contact, personalize interactions, explain the care process, and provide updates throughout visits.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• 100% employer-paid life and Accidental Death & Dismemberment (AD&D) insurance.
• 401(k) with employer matching.
• Accruing paid time off, 10 paid holidays, and a wellness day off.
• Flexible Spending Account (FSA).
• Fringe Marketplace stipend.
• Optional supplemental insurance.
• Participation in the company-wide profit-sharing program for eligible employees.
• Professional development and opportunities for internal growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED