Medical Assistant

Concentra•Sandy Springs, GA

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment, with a focus on quality clinical care and a welcoming, respectful patient experience. The position includes conducting occupational health testing and supporting examinations and treatment, maintaining equipment and supplies, helping manage patient flow, and completing clinical and clerical documentation. The employee must protect confidential information and follow HIPAA guidelines, safety rules, applicable state regulations, and company policies. Duties and responsibilities may change at any time with or without notice.

Requirements

Vocational/Technical/Business School education level.
Graduate of an accredited medical assistant program, with completion of an externship highly preferred; alternatively, at least one year of direct patient care experience as a medical assistant, or military medical specialist experience. Must meet credentials required in the state of employment and applicable regulations.
Customarily at least six months or more of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Ability to communicate clearly and professionally, verbally and in writing.
Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to participate in initial and ongoing training and obtain required Medical Support Specialist certifications.

Nice To Haves

Graduation from an accredited medical assistant program with completion of an externship.
Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and conduct requested or required ancillary procedures, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies, clean rooms and equipment, and stock examination rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify a supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed about expected wait times throughout their center visit.
Complete front- and back-office clerical tasks associated with patient care and proper record keeping.
Ensure accuracy in documentation.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Participate in initial and ongoing training as required.
Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.