Medical Assistant

Chrysalis Healthcare•Albuquerque, NM

2d•Onsite

About The Position

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a Medical Assistant. The Medical Assistant supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients.
Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High school diploma or GED required
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to talk, listen and speak clearly on telephone

Nice To Haves

Training/certification as a medical assistant preferred

Responsibilities

Perform patient intake, including vital signs and documentation in EMR
Conduct UA drug screens and other assigned patient tests
Assist providers with clinical procedures, including TMS treatments
Ensure accurate and timely completion of patient diagnostic documentation
Submit prior authorizations for medications and TMS in a timely manner
Process prescription refill requests accurately and efficiently
Communicate with providers, pharmacies, and patients regarding medication needs
Check patients in and out, ensuring a smooth and welcoming experience
Answer phones and manage scheduling for new and existing patients
Maintain professionalism and high-quality customer service in all interactions
Maintain accurate and complete patient records in EMR
Manage patient forms and ensure proper documentation workflows
Support overall clinic organization and operational efficiency
Process all medical record transfers.
Follow all company policies, procedures, and healthcare regulations
Collaborate with clinical and administrative team members to support clinic operations
Maintain reliability, professionalism, and accountability in all duties
Maintain compliance with all company policies and procedures
Perform related duties as assigned by supervisor