Medical Assistant

Concentra • Baltimore, MD

1d • $19 - $25

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a welcoming, respectful, and skillful experience.

The role also includes front- and back-office duties related to patient care, patient flow, documentation, and record keeping. The employee must follow HIPAA guidelines and safety rules, maintain equipment and supplies, attend required meetings and training, and assist with keeping the facility clean and orderly. Duties and responsibilities may change at any time.

Requirements

• Vocational/Technical/Business School education level.
• Meet one of the following: graduate of an accredited medical assistant program (completion of an externship is highly preferred); at least one year of direct patient care experience as a medical assistant; or military medical specialist experience.
• Meet the credentials required in the state of employment in accordance with state requirements and applicable regulations.
• Customarily have at least six months or more of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Demonstrate service mentality, attention to detail, a sense of urgency, initiative, and flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to interact with people tactfully and professionally.
• Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Ability to communicate clearly and professionally, verbally and in writing.
• Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
• Participate in initial and ongoing training as required.
• Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Completion of an externship as part of an accredited medical assistant program.
• Working knowledge of state-specific occupational medicine requirements.

Responsibilities

• Perform DOT and non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
• Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
• Notify a supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed of expected wait times throughout their center visit.
• Perform clerical tasks in the front and back office associated with patient care and proper record keeping.
• Ensure accuracy in documentation.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly facility.
• Complete applicable training, including monthly clinical competency training.

Benefits

• Reasonable accommodation is available for individuals with disabilities during the application or interview process, for performing essential job functions, and for receiving other employment benefits and privileges.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED