Medical Assistant

Brown Medicine•Baltimore, MD

7d•$18 - $30•Onsite

About The Position

Reports to the Ambulatory Clinical Manager, Practice Manager, or other designated supervisory personnel. Under the general supervision of a Licensed Independent Practitioner, the Medical Assistant provides clinical and administrative support in an ambulatory setting in accordance with established policies, procedures, and practice protocols. The role provides age-appropriate care for pediatric, adolescent, adult, and geriatric patients while supporting patient- and family-centered care. The Medical Assistant works in alignment with Brown University Health’s mission, vision, and values of Compassion, Accountability, Respect, and Excellence, demonstrating collaboration, trust, respect for differences, and a strong focus on patients and the community.

Requirements

High school diploma or equivalent required.
Ability to read, write, and speak English.
Basic Life Support (BLS) certification required.
Graduation from a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

Nice To Haves

Medical Assistant certification preferred.

Responsibilities

Work effectively and respectfully within the scope of training and capabilities.
Follow practice, clinic, and office workflows to support quality, efficiency, and patient care.
Perform pre-visit planning by reviewing and updating patient records, identifying needed services based on established protocols, and communicating point-of-care reminders to providers through the EMR.
Prepare patients for examinations and treatments by escorting them to exam rooms; obtaining and documenting vital signs and weight; recording chief complaints; completing medication reconciliation; reviewing patient histories; documenting pain scores; and completing required questionnaires.
Support efficient patient flow throughout the practice or clinic.
Review health maintenance and chronic illness needs and perform or initiate services according to established protocols and standing orders.
Perform point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
Document patient allergies, medications, and medical, surgical, and family histories in the patient record, and initiate pharmacy benefit verification as needed.
Assist providers with physical examinations and perform procedures using appropriate aseptic techniques and established protocols.
Administer vaccines and place PPDs in accordance with practice or clinic protocols.
Complete post-visit follow-up, ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
Track laboratory orders and results, follow up with patients regarding outstanding labs or orders, update the EMR, and promptly report abnormal results to the physician or nurse.
Follow up on specialty referrals and other services, track consultation reports, update the EMR, and contact patients regarding outstanding referrals.
Review pending prescription refill requests.
Clean, prepare, and restock examination rooms between patients.
Explain programs, procedures, tests, and preparation instructions to patients; provide education regarding coordination of care and appropriate healthcare utilization; and document identified barriers to care.
Schedule tests and follow-up appointments, pre-register patients for upcoming visits, verify demographic and insurance information, and obtain prior authorizations as needed.
Monitor and order supplies, clean medical equipment, report missing or damaged equipment, and monitor medication and supply expiration dates.
Assist with administrative office duties, including mailing reminders and other correspondence to patients.
Manage time effectively and use slower periods to prepare for upcoming patient and practice needs.
Maintain quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
Protect patient privacy and confidentiality.
Maintain a positive attitude and actively contribute to a team-based approach to patient care.
Support patient-centered medical home goals by demonstrating flexibility and willingness to adapt to change.
Perform other related duties as required.