Medical Assistant

Concentra•Windsor, CT

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a welcoming, respectful, and skillful experience. The position also involves front- and back-office clerical work related to patient care and recordkeeping, supporting patient flow, maintaining equipment and supplies, and helping keep the facility clean and orderly. Duties and responsibilities may change at any time with or without notice.

Requirements

Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; must meet credentials required in the state of employment and applicable regulations.
Customarily has at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear and professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
Must participate in initial and ongoing training as required.
Must obtain all certifications required of Medical Support Specialists, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
Working knowledge of occupational medicine requirements, which may be state-specific.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for examinations by taking vital signs and performing required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Perform quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and recordkeeping according to current policies and procedures.
Notify the supervisor promptly about malfunctioning equipment, supply needs, or facility issues.
Assist center leadership with patient flow and volume.
Keep patients informed about expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper recordkeeping, ensuring documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Obtain and maintain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.