Medical Assistant

CenterWell • Phoenix, AZ

4d • Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees clinical readiness through patient rooming, screenings, and empathetic education to support the patient journey and provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant completes core work within established processes, uses judgment to prioritize assigned tasks, and escalates concerns appropriately. The position is part of the company’s tuberculosis screening program; selected candidates must undergo TB screening.

Requirements

• Knowledge of basic anatomy.
• Computer literacy.
• Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
• Knowledge of immunization protocols and medication/vaccine administration.
• Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
• Knowledge of point-of-care testing (POCT) and specimen-handling standards.
• Ability to deliver responsive, patient-centered support.
• Ability to accurately record patient-care information.
• Ability to perform clinical tasks safely and consistently.
• Ability to recognize and manage emotions effectively.
• Ability to work effectively across professional teams.
• Ability to convey information clearly and compassionately.
• Ability to recognize risks and workflow needs in real time.
• Ability to maintain accuracy across repetitive tasks.
• Ability to communicate clearly to ensure understanding.
• Ability to adapt effectively to changing situations and challenges.
• Active Basic Life Support certification.
• Right to work in the United States.
• Ability to work the assigned clinic hours.
• Meet state requirements.

Nice To Haves

• Familiarity with clinical procedures in a primary care environment.
• Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
• Ability to follow defined workflows consistently.
• Ability to resolve conflicts efficiently and effectively.
• Ability to coach others.
• Ability to interpret numerical and quantitative information.
• Current Medical Assistant certification or certification in progress.

Responsibilities

• Prepare patients for provider visits by rooming them, taking vital signs, verifying medications and allergies, and completing validated screenings such as PHQ-9 and fall-risk assessments.
• Perform assigned clinical activities safely and consistently within established processes and applicable scope.
• Manage the EMR inbox and worklists using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
• Provide a same-day touch for tasks to maintain clinical flow, prioritizing work and escalating unclear, abnormal, or time-sensitive information appropriately.
• Educate patients about next steps and use the loop-back method to confirm their understanding.
• Protect the handoff to providers by ensuring patients are clinically ready before the provider enters the room.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed