Medical Assistant

TriHealth•Cincinnati, OH

About The Position

The Non-Certified Medical Assistant provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care, schedule required care, and follow up on referrals. The role includes pre-visit planning for the practice’s patient panel, coordinating messages through electronic portals, assisting with transitions of care, and acting as a clinical liaison to the physician care plan through active communication with patients. The Medical Assistant participates in process improvements and supports clinical goals and outcomes, including patient satisfaction and engagement. Other job-related duties may be assigned to meet department needs. The role supports the mission, values, and management of TriHealth Physician Practices. The position requires strong clinical care, customer service, communication, and teamwork skills. It performs primary-care rooming and clinical procedures, supports population-health activities and preventive and chronic-disease care, helps close care gaps, collaborates with wrap-around services, and provides patient education and coaching. The Medical Assistant also maintains the safety and cleanliness of the treatment area and follows principles of clean and sterile procedures when using medical equipment.

Requirements

High school diploma or GED.
EKG skills.
Injection skills.
Venipuncture skills.
Ability to perform common lab tests according to established CLIA guidelines and TriHealth policy.
Basic Life Support (BLS) for Healthcare Providers certification is required.
Strong skills in clinical care, customer service, communication, and teamwork.

Responsibilities

Perform the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
Document clinical calls and patient rooming information accurately and completely; enter orders, pending prescriptions, current pharmacy information, and order-result workflow updates.
Address patient messages by phone and MyChart in a timely manner and escalate patient issues as appropriate.
Demonstrate clinical competency upon completion of orientation and annually.
Maintain knowledge of population health and support wellness, prevention, and chronic-disease management.
Participate in tactics to close care gaps, including pre-visit planning and daily huddles, and inform physicians of potential barriers to care.
Apply knowledge of adult and/or pediatric preventive medicine schedules, including age-based wellness checks, appropriate vitals and labs, immunizations, screening tools, and patient education.
Identify and communicate with providers about patient wellness, chronic diseases, utilization, and care gaps.
Attend continuing education and training opportunities, such as Lunch and Learns.
Participate in patients’ longitudinal care continuum by collaborating with behavioral health, complex care nursing, social workers, community health workers, and other wrap-around services.
Provide basic community resources to patients experiencing social determinants of health.
Support and provide patient education and coaching for wellness and chronic-disease management.
Maintain the safety and cleanliness of the treatment area.
Demonstrate knowledge of clean and sterile procedures when using medical equipment.
Exhibit dependability, including attendance, punctuality, and timely performance of duties.
Demonstrate knowledge of age-related competencies, care of diverse populations, preventive-care best practices, chronic-disease management, and utilization across the continuum of care.
Follow TriHealth SERVE standards and ALWAYS behaviors, including courteous and compassionate service, respect for cultural and spiritual differences, attention to safety and quality, punctuality, and responsible use of resources.