Medical Assistant

Neighborhood Health TN • Gallatin, TN

11d • Onsite

About The Position

Neighborhood Health is seeking Medical Assistants for its network of 11 community health centers in Nashville, Gallatin, and Lebanon, Tennessee. These centers provide comprehensive primary care, integrated behavioral health, and dental services to nearly 30,000 patients, primarily immigrants, residents of public housing, individuals experiencing homelessness, and those living with addiction. As a federally qualified health center, Neighborhood Health provides care regardless of insurance or ability to pay. The organization is committed to improving its Patient Centered Medical Home model to ensure high-quality, timely, and appropriate care. The Medical Assistant is a vital member of the clinical team, collaborating with front office staff, other medical assistants, nurses, and providers to ensure efficient patient flow and the delivery of primary and preventive care according to established protocols. The role may involve specific duties to enhance customer service, efficiency, and patient care quality within the Patient Centered Medical Home model. This position requires facilitating partnerships between patients, physicians, and health teams with a focus on care coordination and treatment integration, both internally and externally. The Medical Assistant must be dedicated to making services accessible, continuous, comprehensive, coordinated, compassionate, and culturally effective, prioritizing patient needs and convenience above all else.

Requirements

• Medical Assistant training by an accredited school is required.
• Good computer, spelling, filing, and general office skills.
• Good basic reading, writing, and math skills.
• Good basic technical knowledge and skills related to clinical duties.
• Ability to speak clearly and use tact, discretion, and sensitivity with patients.
• Ability to deal courteously and efficiently with providers, referral sources, and other business representatives.
• Ability to use discretion in handling confidential information.
• A strong focus on quality service.
• Proven success in a fast-paced environment requiring multi-tasking skills.
• Ability to work effectively in environments reflecting great diversity of ethnicity and income.

Nice To Haves

• One to two years of medical assistant experience or a combination of education and experience that results in required competencies.
• Previous customer service experience a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Perform initial patient work-up, including monitoring the front office for patient flow, taking and recording vital signs (blood pressure, pulse, height, weight, etc.), taking patient history and/or presenting problem.
• Chaperon and/or assist providers during examinations and procedures.
• Perform foot checks, Prime MD, immunizations, injections, EKGs, etc.
• Make referral and follow-up phone calls.
• Complete all charting requirements.
• Assist providers in making patient visits efficient, sensitive, and thorough.
• Assist providers in procedures such as pelvic exams and suturing.
• Respond to provider requests promptly and efficiently.
• Assist providers with translation in patient care, if bilingual.
• Perform basic lab work, including collecting laboratory specimens, cultures, UA’s, pap smears, and drawing blood specimens for lab analysis.
• Order labs by paper or computer with accurate billing information.
• Maintain lab paperwork and ensure lab upkeep, sterilization, and cleaning.
• Follow up on lab results by filing in charts, routing to providers, scheduling referrals and follow-up appointments.
• Issue and send prescriptions.
• Maintain needed charts and documents, including placing necessary forms for completion (e.g., foot check, Prime MD, preventive health screening tools).
• Pull, file, and copy charts.
• File lab results, referrals, and other documentation in patient charts.
• Maintain supplies and equipment, informing relevant personnel of needed supplies in a timely manner.
• Keep exam rooms clean, well-stocked, and organized for procedures.
• Inform appropriate personnel if machines malfunction or scales are not calibrated.
• Maintain a warm and professional demeanor.
• Maintain cultural sensitivity to a diverse customer and team composition.
• Act as a team member, taking initiative to assist other team members during lulls in assigned duties.
• Understand and comply with JCAHO patient safety standards (e.g., read-back, repeat orders, abbreviation use).
• Understand and comply with MSDS and UNHS policies; OSHA’s Blood-borne Pathogen Standard and other OSHA safety measures; infection-control precautions; and HIPAA and patient confidentiality standards.
• Understand and apply knowledge of age-appropriate care.
• Stay informed about insurance and TennCare information as it affects services.
• Participate in continuing education, staff meetings, and committees as requested.
• Participate in cross-training to ensure ability to work in various clinic support positions.
• Assist all sites with necessary staffing as requested.
• Promote the Patient Centered Health Home Philosophy and Practice.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree