Medical Assistant (MA) - Resource Pool

Roper St. Francis Healthcare•Ladson, SC

1d•Hybrid

About The Position

The Medical Assistant (MA) is a multi-skilled clinical professional responsible for providing indirect and/or direct patient care within their scope of practice and in alignment with the standards of excellence and quality at Roper St. Francis Healthcare. Under the direction of a provider, the MA contributes to addressing the patient's chief complaint by taking vital signs (respirations, blood pressure, pulse oximetry, height, weight, and temperature), documenting patient/family needs, participating in care planning and implementation, and administering ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines. This role requires adherence to legal responsibilities, identification of significant changes in patient condition, troubleshooting issues, and escalating problems as needed. The MA must maintain clinical and administrative skills, prepare patients for physician examinations, and may be required to travel to various clinics within the tri-county area or adjust hours to meet patient care needs. A safe and supportive environment is maintained through proper organization and functioning of the work area, exam rooms, and equipment. The MA also assists with virtual health visits, including setup, pre-charting, patient preparedness, and troubleshooting. Accurate documentation in electronic medical records (EMR) and management of in-basket messages are crucial. Additional duties may include front desk workflows, managing orders, appointments, referrals, collecting co-pays, ordering supplies, tracking labs and tests, and proper disposal of contaminated supplies.

Requirements

High School/GED (required)
Enrollment in an approved Medical Assistant program (required within 30 days employment)
Active Medical Assisting certification from one of the following (required within 12 months of start date): Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical Technologists Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA) Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)(not accepted in the state of South Carolina) Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals(not accepted in the state of South Carolina) (NRCMA or NCMA certifications are not accepted in the state of South Carolina)
If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)
BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Provide authorized prescription and drug refill information for pharmacies as directed by provider.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
Strong oral and written communication skills
Ability to collaboratively work with patients, families, and teams within a high-volume environment.
Medical terminology
Attention to detail
Ability to multitask
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Nice To Haves

Completion of externship or clinical lab training (preferred)
1 year of recent Medical Assisting experience (preferred)

Responsibilities

Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
Identifies significant changes in patient condition through data collection and reports them to the provider.
Troubleshoots issues and escalates problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
Shows patients to examination rooms and prepares them for the physician.
Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
Documents in electronic medical records (EMR) accurately and appropriately.
Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
Orders supplies appropriately, tracks referrals, labs and diagnostic tests, disposes of contaminated supplies, etc.