Medical Assistant, Dr. Victor Byrd, Rheumatology, Downtown Nashville

Heritage Medical Associates•Nashville, TN

3d•Onsite

About The Position

Medical Assistants provide essential patient support by delivering comprehensive, compassionate, and customized care. This position performs clinical, administrative, and clerical duties within the scope of practice permitted by the State of Tennessee while supporting physicians and care teams across HMA clinic locations. All responsibilities are performed in alignment with HMA’s mission, values, and commitment to high ethical and compliance standards.

Requirements

High school diploma or equivalent required
Degree, diploma, or certificate from an accredited Medical Assistant or nursing program; or Minimum of one year of Medical Assistant experience in a clinical or hospital setting; or Equivalent military training
BLS certification required or must be obtained within 90 days of hire
Previous experience in a healthcare scheduling or medical office environment
Demonstrated excellence in telephone communication, customer service, and patient scheduling
Computer proficiency
Minimum typing speed of 40 words per minute with a high degree of accuracy
Clear verbal and written communication skills
Professional telephone etiquette and communication skills

Nice To Haves

Experience with an electronic health record (EHR)
EPIC experience or familiarity
Prior experience in a large, multi-specialty physician practice

Responsibilities

Collect and document patient data, including chief complaints, vital signs, allergies, medications, immunizations, and health history
Complete annual comprehensive health assessments as indicated
Triage patients across all encounter types, including in-person, telephone, and EPIC portal encounters
Notify the physician or RN of abnormal findings, urgent concerns, or pending lab results
Administer CPR as needed
Prepare and administer medications, immunizations, and treatments in accordance with physician orders and established protocols
Complete accurate and timely documentation in the patient medical record
Perform point-of-care testing and collect, label, and handle specimens appropriately
Dispose of infectious and hazardous waste in accordance with infection control standards
Assist with clinical procedures and patient education as directed
Operate clinical equipment safely and appropriately
Stock, clean, and sterilize examination rooms and clinical equipment
Maintain EPIC work queues
Perform other duties as assigned
Schedule patient appointments accurately, including capturing demographics, financial obligations, and appointment preparation instructions
Obtain required consent forms and verify insurance participation prior to each visit
Manage appointment workflows, including bump lists, no-shows, cancellations, confirmations, and wait lists
Track specialist referrals and follow up to ensure patients maintain recommended appointments
Process referrals and prior authorizations prior to scheduled appointment dates
Coordinate scheduling of external tests and procedures
Utilize insurance portals to obtain benefit information and authorization approvals
Ensure instrument sterilization is completed in accordance with established protocols and manufacturer standards
Maintain required quality control checklists and an orderly work environment
Answer incoming telephone calls and return all calls and voicemails within 24 hours
Conduct appointment reminder calls and review phone tree reports as needed
Assemble next-day encounter forms
Label and route paperwork for physician review and scanning
Open incoming mail and distribute faxes to the appropriate team members
Proactively monitor and reorder clinical and office supplies as needed
Maintain copier and fax equipment, including replacing consumables and coordinating maintenance as necessary
Attend clinic meetings, huddles, and required training sessions
Actively participate in training and development activities to remain current on workflow changes and continue developing professional competencies
Support clinical and patient excellence by creating a compassionate, responsive, and high-quality patient experience in every interaction
Provide exceptional customer service by treating patients, visitors, providers, and coworkers with professionalism, courtesy, respect, and responsiveness while supporting a positive patient experience and HMA’s mission and values
Demonstrate accountability through reliability, professionalism, timely follow-through, and accurate documentation and communication
Work collaboratively with physicians, coworkers, and operational teams to support efficient clinic workflows and coordinate patient care
Communicate openly, respectfully, and professionally with patients, providers, and team members
Practice stewardship by using time, supplies, equipment, and organizational resources responsibly and efficiently
Participate in continuous improvement efforts by adapting to workflow changes, completing required training, and contributing ideas that improve patient care and clinic operations
Regular, reliable attendance and punctuality are essential functions of this position. Employees are expected to comply with HMA’s Attendance Policy, including established procedures for reporting absences and tardiness. Attendance requirements will be administered in accordance with applicable federal, state, and local laws, including legally protected leave and reasonable accommodations