Medical Assistant

United Digestive•Stonecrest, GA

13d•Onsite

About The Position

United Digestive’s Medical Assistant assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role manages patient charts and resolves patient requests involving test results, prescription refills, and general healthcare questions. The position is based at AGA - Lithonia in Lithonia, Georgia, and may require travel as business needs dictate.

Requirements

Current Certified or Registered Medical Assistant, or equivalent experience.
Two to three years of specialty clinical experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Provide a high level of customer service.
Treat patients, visitors, coworkers, and physicians with courtesy and respect; maintain a professional, warm, outgoing, and helpful attitude.
Show compassion toward people who are ill and need help.
Plan, prioritize, and complete multiple delegated tasks.
Work under pressure and assess, respond to, and communicate issues in a timely manner.
Communicate clearly with patients and coworkers by telephone, email, EMR messaging, and in person.
Interpret and apply clinical and non-clinical policies and procedures.
Be reliable, punctual, and able to work independently.
Travel as business needs dictate.

Nice To Haves

CPR certification preferred.
Gastroenterology experience preferred.

Responsibilities

Monitor schedules and organize patient flow for physician office visits and in-office procedures.
Accompany patients to exam rooms, triage them, collect patient histories, and provide physical assessments as delegated by physicians.
Schedule testing, procedures, and other physician-ordered services; obtain results and accurately communicate them to physicians and patients as necessary.
Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
Manage patient charts, ensure clinical information is complete, and scan forms into the EMR promptly.
Prepare charts in the EMR before physician visits according to practice processes.
Maintain knowledge of drug uses and dosage requirements and ensure sample medications are up to date.
Enter prescription refill requests into the EMR.
Maintain exam rooms, including sterilization and infection control, supplies, and equipment.
Provide or explain relevant information to patients and relatives concerning medical treatment or procedures.
Answer emails and voicemails and return patient calls in a timely, efficient manner.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in staff meetings as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, and pre-certification, as directed by the Practice Manager.
Perform other duties and special projects as assigned.