Medical Assistant (FGP) Manhattan, Multispecialty

NYU Langone Health • New York, NY

7h • $61,693 - $61,693 • Onsite

About The Position

NYU Grossman School of Medicine is a top-ranked medical school with a 175-year history of training physicians and scientists. As an integral part of NYU Langone Health, the school is dedicated to improving the human condition through education, research, and patient care. NYU Langone Health values equity and inclusion, fostering an environment where diverse talent can thrive. This position is for a Medical Assistant within the Faculty Group Practice (FGP) in Manhattan, specializing in multispecialty care.

Requirements

• High School Diploma or the equivalent.
• Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)).
• Working knowledge of English is evident in verbal, reading and writing abilities.
• Demonstrated ability in computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• MA experience preferred 2 or more years.
• EKG, phlebotomy and venipuncture experience preferred.
• Other language an asset.

Responsibilities

• Assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care.
• Validating patient identifiers.
• Preparing patients and rooms for examination.
• Measuring and recording vital signs.
• Drawing blood and collecting other lab samples.
• Scheduling appointments.
• Answering phone calls.
• Performing data entry.
• Escorting patients to exam rooms.
• Cleaning and stocking exam rooms.
• Obtaining and processing blood samples as per NYULH policy.
• Supporting quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
• Promoting a positive patient experience.
• Communicating effectively with providers and administrative staff, escalating issues.
• Reviewing and responding to in-basket messages.
• Following up on Rx refill requests.
• Assisting physicians with patient intake & transcribing visit into EPIC.
• Completing necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
• Following guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assisting with maintaining patient flow to and from exam rooms and treatment areas.
• Assisting in escorting patients and specimens throughout the facility.
• Ensuring exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicating the functionality and purpose of MyChart to patients during intake.
• Ensuring the appropriate translation services or equipment is in place prior to the start of visit.
• Assisting with blood/specimen collection and ensuring proper handling and processing of patient specimens as per organizational policy & procedure.
• Performing Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
• Prepping the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
• Reviewing and importing any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
• Working with the clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Supporting best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical).
• Scanning and/or uploading diagnostic reports according to their description and linking them to their associated order in Epic.
• Maintaining patient privacy as it relates to HIPPA standards.
• Handling appropriate patient calls and documenting outcome of all patient communications as needed.
• Referring all clinical questions/concerns to RN/Provider.
• Assisting with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices.
• Utilizing EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.
• Assisting physicians with procedure and/or set-up according to the specialty where necessary.
• Stocking exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed.
• Effectively communicating as supplies need to be replenished.
• Cleaning and sterilizing designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
• Supporting FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviewing appropriate downtime procedures as it relates to patient visit.
• Completing annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Partnering with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
• Assisting with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal.
• Accompanying physician into exam room and transcribing history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patient.
• Listing all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician.
• Documenting patient orders including laboratory tests, radiology tests, medications, etc.
• Serving as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Driving consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greeting patients warmly and professionally, stating name and role, and clearly communicating each step of the care/interaction as appropriate.
• Working collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipating patient needs, and participating in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalating to leadership as appropriate.
• Sharing ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership.
• Partnering with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Taking a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED