Medical Assistant

Dermatology Solutions Group•Dothan, AL

21d

About The Position

The Medical Assistant assists Medical Providers with the day-to-day delivery of health care and patient care management. The role is patient-focused, with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes. The position reports directly to the Office Administrator and receives indirect supervision from Physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. The Medical Assistant supports patient visits and clinical procedures, maintains accurate electronic health records, responds to patient communications, prepares and maintains exam rooms and equipment, and helps coordinate tests, treatments, referrals, prescriptions, and specimen documentation. The position also requires maintaining confidentiality, following compliance and training requirements, treating others with dignity and respect, and traveling to the main office and satellite locations where applicable.

Requirements

High school graduate or GED.
Current certification.
Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist with a variety of common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use sound reasoning and judgment and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, medical staff, co-workers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to work with electronic medical record technology as a primary means of documentation.
Proficiency operating a computer keyboard.
Maintain professional certification, if applicable.
Ability to stand for extended periods; push, pull, and reach; and occasionally bend, sit, stoop, and stretch.
Full range of body motion, including handling and lifting patients.
Hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal hearing and eyesight to record, prepare, and communicate appropriate reports, including close, distance, color, and peripheral vision, depth perception, and ability to focus.
Ability to occasionally lift and carry up to 20 pounds.
Ability to relocate to other jobs or office locations.
Valid driver's license and good driving record.

Nice To Haves

One year of medical experience in a physician’s office or an equivalent combination of training and experience is preferred.

Responsibilities

Ensure an excellent patient experience in all interactions, including by phone, in person, and online.
Accurately document visit notes in the health record and complete electronic notes the same day as the patient visit.
Prepare patients for examination and treatment by escorting them to exam rooms, documenting history and chief complaints, verifying medical and surgical histories and current medications, and taking vital signs when applicable.
Review and complete required surgical documents and recent test results and correspondence before surgery, helping determine needed services according to practice protocol.
Confer with Medical Providers before patient visits regarding incomplete tests, consultations, or orders.
Respond to patient communications and questions promptly, usually the same day or within 24 hours.
Prepare, clean, stock, and maintain exam and treatment rooms; clean and sterilize instruments and ensure equipment is ready for clinic.
Prepare and maintain clinical supplies and equipment needed for daily clinic and patient care.
Ensure required consents have been reviewed, initialed, signed, and dated before treatment.
Administer injections and assist with examinations, office procedures, and other patient care services as directed by Medical Providers.
Perform suture removals as directed by Medical Providers.
Address assigned telephone encounters daily.
Complete patient e-prescription delivery or transmission on the same day as ordered by Medical Providers; respond to medication requests and questions the same day when able or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other documents in the electronic patient record as required.
Perform medication prior authorizations as necessary.
Follow the Standards of Conduct and complete compliance and other required training.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat co-workers, medical providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations where applicable.