Medical Assistant

Martin's Point Health Care•Portland, ME

11d

About The Position

Clinical Support staff work collaboratively with all members of the care team to provide service to Martin’s Point patients and staff. The work supports patient relationships and loyalty, visit preparation, timely workflows, patient access, and population health management. Clinical Support staff receive day-to-day clinical direction from on-site RN Clinical Operations Leads, Clinical Managers, or Clinical Quality Specialists. The position is 36 hours per week and includes a $3,000 sign-on bonus. The role may be filled at Clinical Support I or Clinical Support II level, with scope of duties depending on certification, licensure, and applicable state requirements. Clinical Support I staff work under a supervising physician’s license; tasks involving clinical judgment or health counseling must be overseen by the physician they support. Clinical Support II requires an active, unrestricted LPN license. The compensation range is $25.33–$31.29 per hour. The company states that compensation is determined based on factors including relevant experience, market conditions, internal equity, and budget. The role is not eligible for immigration sponsorship.

Requirements

High school diploma or equivalent.
For Clinical Support I: current Medical Assistant certification from AAMA, AMT, NHA, or NCCT, maintained throughout employment.
For Clinical Support II: completion of a Licensed Practical Nurse program and an active, unrestricted LPN license.
Basic Life Support (BLS) certification.
Related experience in a physician’s office, medical setting, or outpatient clinic.
Ability to identify necessary equipment and materials for patient visits and room patients according to established protocols and visit purpose.
Ability to obtain and record vital signs; prepare and conduct EKGs, PFTs, eye and auditory screenings, and ear lavage; and assist patients with peak flow testing.
Ability to prepare patient health information using electronic records and schedule patient appointments.
Ability to prepare laboratory specimens properly and perform and document immunizations and injections.
Ability to administer allergy shots, assess patient response as permitted by license and direction, and document the care provided.
Ability to perform prescription refills according to protocols and report laboratory results according to protocol.

Nice To Haves

Completion of a two-year accredited Medical Assistant program or an associate degree is preferred.

Responsibilities

Prepare for patient visits by ensuring appropriate screening, documentation, testing, consults, and charts are completed and available.
Support providers and care teams with patient rooming, care procedures, and electronic documentation.
Manage visit cycle time, office workflows, patient access, scheduling, and provider schedules for visit and non-visit needs.
Coordinate provider desktop activity, including lab result reporting, phone calls, order entry, prescription processing, and outreach, following standard processes and protocols.
With provider supervision, work in the provider desktop and assist with Health Matrix and other population health management functions.
Triage as directed by protocols and provide direct patient care in accordance with clinical protocols.
Perform and document ancillary tests, including EKGs, PFTs, peak flow rates, rapid strep, HCG, glucose checks, INR, and H. pylori testing; perform waived laboratory tests as ordered by a provider.
Collect and process laboratory specimens and perform eye and audiology screenings in accordance with protocols and policies.
Depending on licensure, administer immunizations, allergy shots, and medications in accordance with protocols and scope-of-practice standards.
Prepare exam rooms, maintain equipment operability and supply inventory, and keep rooms clean using standard stocking procedures.
Ensure patient care equipment operates in accordance with quality standards.
Provide patient education in support of visits and ongoing care.
Participate in daily huddles and regular team meetings to improve workflows and patient population outcomes.
Assist with orientation and training of new staff members.
Maintain clinical and technical skills and knowledge through ongoing development and continuing education.
Perform clinical support duties within applicable certification, licensure, state law, and scope-of-practice requirements, which may include taking histories and vital signs, preparing patients for examinations and diagnostic procedures, assisting with treatment, handling records and referrals, collecting specimens, basic laboratory testing, medication-related tasks under direction, drawing blood, taking electrocardiograms, removing sutures, and changing dressings.