Medical Assistant

Boston Medical Center•Boston, MA

15h

About The Position

The Medical Assistant provides clinic support in clinical and administrative areas in the Cardiovascular Clinic. Under the direction and supervision of a licensed nurse or provider, and in accordance with hospital policies and standards, the Medical Assistant participates in patient care and performs delegated clinical tasks. Administrative work includes collecting registration information, scheduling appointments, verifying demographic and financial information, and helping coordinate patient flow in the ambulatory setting. Clinical duties include preparing for visits, rooming patients, gathering and documenting health information and vital signs, assisting with procedures, collecting specimens, performing assigned technical skills, supporting patient education and preventive-care outreach, and maintaining equipment and supplies. The Medical Assistant communicates patient status and abnormal findings to the care team, follows infection-control and confidentiality requirements, and responds to emergencies within the scope of the role. Administrative duties include registration, appointment scheduling, payment collection, insurance verification and authorization, maintaining patient records, processing clinic documents, coordinating linked appointments, and updating patient and billing information. The role also includes supporting clinic operations, assisting and orienting staff as assigned, maintaining competency, and following hospital policies and conduct standards. This is a per-diem position.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements.
Excellent customer-service and communication skills, including courteous and professional interaction with patients, staff, the public, and external contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict protocols for confidential or sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, nonjudgmental, nondiscriminatory patient care and preserve patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider; coordinate assignments and communicate task completion and patient findings to the care team.
Monitor patient flow, notify staff of patient arrivals, update patients about wait times, greet patients, and escort them to exam rooms.
Conduct pre-visit chart review and preparation, identify care needs, and enter orders for tests or laboratory work according to clinic guidelines and protocols.
Collect and document patient identifiers, vital signs, reason for visit, medical/family/social history, allergies, smoking status, medications, immunization information, and other intake information in the medical record.
Prepare patients for provider visits, set up needed equipment and supplies, administer applicable screening questionnaires, arrange refill information for provider approval, download device data, and alert providers to patient readiness or abnormal findings.
Collect, label, send, and as needed deliver specimens with appropriate laboratory slips or requisitions; perform assigned technical skills such as phlebotomy, point-of-care testing, routine EKGs, and simple dressing changes when trained and authorized.
Identify emergency or crisis situations and initiate appropriate response actions within the role's scope, immediately communicating events to licensed personnel.
Assist licensed staff with minor procedures, patient preparation, equipment care, and basic skin care; follow universal precautions, isolation procedures, and wound-care requirements.
Complete patient-visit tasks such as printing disposition forms and patient education materials and assisting with prior authorization staging under direction.
Clean and decontaminate equipment and instruments; check, assemble, restock, and maintain supplies and equipment; report malfunctioning items and prepare supply order forms.
Use population health registries or other databases for preventive-care outreach, review patient data, and remind patients about tests or screenings.
Perform ambulatory administrative duties, including patient registration, appointment scheduling, collecting copayments, updating demographic and billing information, verifying insurance coverage, and obtaining necessary service approvals.
Create or obtain medical records, assign medical record numbers to new patients, identify suspected duplicate records with the Medical Records department, maintain clinic files, and prepare charts and forms.
Access and enter patient information and results in computer systems, communicate findings to appropriate healthcare team members, process clinic mail and notices, coordinate linked appointments, reschedule canceled or bumped visits, and enter charge and diagnosis codes as directed.
Track borrowed or rented equipment and maintain applicable equipment logs and records.
Support clinic operations through duties such as orienting new staff, serving as a resource to float-pool staff, adapting to changing unit needs, and coordinating breaks with the clinic supervisor.
Participate in staff meetings, quality-improvement and education activities, maintain technical competency and required certificates, attend relevant in-services, and comply with hospital, regulatory, safety, attendance, and infection-control standards.
Perform advanced clinical or administrative duties when trained and assigned, such as assisting with specialty procedures, scheduling urgent patients, preparing billing batches, and maintaining special-procedure areas, equipment, inventories, and vendor logs.