Internal Medicine MA-4A Devine ST

Yale New Haven Health•North Haven, CT

13d

About The Position

The Medical Assistant assists physicians and providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing information to patients about practice services, and conveying a positive image of the practice. Employees are expected to understand and support the YNHHS Vision and Mission and demonstrate its values of integrity, patient-centered care, respect, accountability, and compassion. Patient care duties include preparing patients for visits, taking and documenting vital signs and other measurements, performing screenings, assisting with procedures, obtaining pre-authorizations when needed, communicating instructions and resources to patients, maintaining records, monitoring the EPIC in-basket, and responding to calls. Administrative and environmental duties include managing records and reports, completing forms, supporting front desk functions, preparing and cleaning rooms and equipment, following infection-control practices, and ordering and maintaining supplies. The position also supports quality improvement, patient-centered medical home initiatives, staff education, patient feedback, and related organizational activities.

Requirements

High school diploma or equivalent.
Must have graduated from an accredited medical assistant certificate program or phlebotomy program, or hold certification as a CNA, EMT, or paramedic. Employees joining through a merger or acquisition may meet educational requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as an MA, CNA, EMT, ambulatory care associate, PCA/PCT, paramedic, or phlebotomist is required. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexible and cooperative, with the ability to adapt to changing role demands.
Ability to use appropriate communication techniques to meet role requirements and foster positive interactions.

Nice To Haves

Certification or registration as a CCMA, CMA, AAMA, or RMA is preferred; certification or registration may be accepted in lieu of graduation from an accredited MA school.
Basic Life Support (BLS) certification is preferred.

Responsibilities

Assist physicians and providers with patient care and room patients for visits.
Identify oneself to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare them for visits.
Obtain and document vital signs, height, weight, blood pressure, EKGs, specimens, phlebotomy, INR, pulse oximetry, spirometry, and other applicable measures.
Document medical, surgical, family, and social histories, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when necessary and convey instructions, resource materials, and referrals to patients, families, or caregivers as directed.
Maintain patient records, manage and routinely check the EPIC in-basket, and promptly answer and return calls with pertinent information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested reports and referral information, and complete forms and requisitions.
Cross-train on front desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning records.
Set up instruments and equipment, apply infection-control principles, and clean rooms, instruments, and equipment between visits.
Clean and document sterilizer maintenance when applicable, and order, sort, and store supplies according to policy.
Maintain patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and promptly share patient or staff problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives and participate actively in staff meetings.
Collaborate on health promotion and disease prevention programs, quality improvement and evaluation activities, and efforts to improve the work environment.
Advocate for vulnerable individuals and populations and contribute to ongoing educational experiences for colleagues, healthcare professionals, and the community.
Interact professionally and effectively with people of diverse ages, backgrounds, identities, lifestyles, and abilities.
Coordinate patient and family feedback activities and participate in interventions addressing identified needs.
Assist with or perform chaperone duties for patient medical procedures as needed.
Perform other duties as required.