Medical Assistant - California

Dane Street, LLC•San Francisco, CA

11h•Onsite

About The Position

The Medical Assistant is a field-based member of the operations team who supports the facilitation of in-person and remote evaluations throughout California. The Medical Assistant helps ensure the day of evaluation is organized, professional, efficient, and ready for the evaluating physician and examinee. This position is primarily focused on examination-day and physician support, including preparing for the evaluation, assisting with the flow of the workday, obtaining routine measurements and vital signs as directed by the physician and within applicable scope, managing examination documents, materials, equipment, and communicating operational needs. The Medical Assistant does not independently diagnose, treat, determine causation, make impairment or disability determinations, or provide opinions regarding the outcome of an evaluation.

Requirements

High school diploma or GED required.
Minimum one (1) year of Medical Assistant or comparable healthcare support experience preferred; relevant experience may be considered.
Ability to work independently in a field-based environment with limited direct supervision.
Strong organizational skills and attention to detail.
Professional communication skills and the ability to interact respectfully with individuals from diverse backgrounds.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive medical-legal information.
Ability to remain neutral and professional in potentially stressful or contentious workers’ compensation environments.
Valid California driver’s license, clean driving record and reliable transportation.
Ability to use a smartphone, computer, email, electronic forms, and other technology required for field operations.
Ability to safely transport and manage examination supplies and equipment.
Ability to meet the physical and travel requirements of the position.

Nice To Haves

Completion of an accredited Medical Assistant program preferred but not required.
Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred but not required.
Current CPR/BLS certification preferred and may be required based on assignment and company policy.
Experience supporting physicians in a medical-legal, occupational medicine, workers’ compensation, independent medical examination (IME), QME, or AME environment.
Experience working with orthopedic, neurology, pain management, physical medicine and rehabilitation, occupational medicine, or other physician specialties commonly involved in workers’ compensation evaluations.
Experience obtaining accurate range-of-motion or other standardized measurements.
Experience working independently across multiple clinical or examination locations.
Familiarity with California workers’ compensation processes or the California Division of Workers’ Compensation (DWC) environment.
Strong customer-service skills and demonstrated ability to represent a healthcare organization professionally in the field.
Bilingual English/Spanish communication skills are a plus.

Responsibilities

Travel to assigned examination locations, arriving with sufficient lead time to prepare rooms, equipment, forms, records, and required materials.
Maintain, transport, inventory, and appropriately store examination equipment and operational supplies.
Complete required travel, mileage, expense, examination, and operational documentation accurately and within established timelines.
Identify and promptly communicate operational, scheduling, equipment, safety, location, or examinee concerns to relevant stakeholders.
Support evaluating physicians during scheduled evaluations to maintain an efficient examination-day workflow.
Greet examinees professionally, verify identity and required information, and provide general logistical instructions regarding the process.
Obtain and document routine measurements (height, weight, vital signs) and assist physicians with range-of-motion measurements and positioning as requested.
Serve as a professional chaperone when requested or required.
Maintain strict neutrality and professional boundaries throughout the medical-legal evaluation process; do not advocate for the examinee, employer, carrier, or any other party.
Maintain accurate, timely, and organized documentation of information obtained during the evaluation as directed by the physician and company procedures.
Protect confidential and protected health information (PHI) in full compliance with applicable privacy, security, and company requirements.
Maintain a professional relationship with evaluating physicians, examinees, examination-site personnel, attorneys, claims professionals, and internal team members.
Adapt seamlessly to different physicians, medical specialties, examination locations, schedules, and patient needs while maintaining consistent service standards.
Perform other duties related to examination support and field operations as assigned.