Medical Assistant (South Austin)

Texas Health Action•Austin, TX

7h•Onsite

About The Position

THA's Kind Clinic Medical Assistant will aid with the delivery of patient care during the respective clinic hours of operation. This role will report to the Clinic Administrator. The Medical Assistant will effectively room and prepare patients for clinic visits, obtain and record patient medical histories, acquire vital signs, and assist with phlebotomy and lab specimen processing. They will dispense medication and provide STI treatments, including injections, in accordance with clinician directives and Standing Delegation Orders (SDOs). This role also involves acting as a liaison between the laboratory, clinician, and patients, evaluating provider requests, verifying specimen labeling, and following appropriate protocols. Additionally, the Medical Assistant will maintain exam rooms, monitor inventory levels, verify supply receipts, and promote infection control measures. Completing annual clinical competencies and maintaining confidentiality according to clinic policies and HIPAA guidelines are also key responsibilities. Participation in staff planning and other meetings as needed, and performing other duties as assigned, are expected.

Requirements

High school diploma or GED.
Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces preferred.
Basic Life Support (BLS) certification required or must be obtained no later than two days after hire date.
Texas Phlebotomy Certification required within 2 days of hire (if not current at time of hire).
2+ years direct patient care experience.
Working knowledge of infection control and universal precautions.
Familiarity with a CLIA-waived laboratory testing a strong plus.
Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
Microsoft Office Skills with an ability to become familiar with company specific programs or software.
Basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English; Additional language abilities desirable.
Ability to work well under pressure with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Ability to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Ability to multi-task, prioritize with strong time management skills.
Exceptional follow through on tasks and assignments.

Nice To Haves

Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces.
Familiarity with a CLIA-waived laboratory testing.
Experience with LGBTQIA+ and/or other marginalized communities.
Bi-lingual (English/Spanish).

Responsibilities

Effectively room and prepare patients for clinic visit.
Obtain and record patient medical histories, including allergies, family, social and surgical history and other information for medical records.
Acquire vital signs.
Assist with phlebotomy and lab specimen processing as needed during clinic hours of operation.
Dispense medication and provide STI treatments to include injections in accordance with clinician directive and existing Standing Delegation Orders (SDOs).
Act as a liaison between the laboratory, clinician, and patients.
Evaluate provider requests for accuracy and completeness, orders, verify labeling/identification, and follow appropriate protocol in handling specimens.
Thoroughly clean/stock exam rooms.
Assist clinic staff and Clinic Administrator in monitoring inventory levels and verifies receipt of supplies in accordance with established policies and procedure.
Utilize and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation.
Complete annual clinical competencies.
Maintain a system of confidentiality according to clinic’s policies and procedures and per HIPAA guidelines.
Participate in staff planning, in-service, and other meetings as needed.
Perform other duties as assigned.