Medical Assistant

National Spine and Pain Centers•Fredericksburg, VA

About The Position

The Medical Assistant works under the guidance of the Center Manager and Provider(s) in a clinical office environment. The role greets and prepares patients, supports providers and patient flow, relays clinical messages, assists with procedures, and performs other assigned clinical and administrative responsibilities using sterile and aseptic techniques. The Medical Assistant also documents patient care, provides follow-up and discharge information, maintains equipment and supplies, and follows applicable patient privacy, safety, infection-control, compliance, OSHA, and HIPAA requirements.

Requirements

High school diploma, GED, or equivalent.
At least one year of directly related experience, preferably in a group practice setting.
Ability to take vital signs.
General knowledge of healthcare and medical terminology.
Working knowledge of insurance criteria pertaining to patient lab tests, X-rays, and other procedures.
Excellent patient-care skills and awareness of the legal implications of work and words in healthcare.
General knowledge of OSHA and HIPAA regulations.
Excellent organizational and multitasking skills, with acute attention to detail.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use new software technologies for electronic patient medical records and practice-management scheduling systems.
Ability to operate a motor vehicle with a valid driver's license, as needed.

Nice To Haves

Graduation from an accredited Medical Assisting program.
A minimum of two years of clinical Medical Assistant experience, preferably in a specialty practice.

Responsibilities

Greet patients in the waiting area, exam room, and/or procedure room.
Prepare patients for care while ensuring their comfort and safety.
Manage daily patient flow and act as a liaison between providers and patients, anticipating and supporting their needs and preferences.
Monitor clinical messages, communicate information to providers, and relay responses to patients.
Organize, clean, and prepare exam, procedure, and recovery rooms before and after each patient.
Complete patient chart documentation by obtaining diagnostic studies, taking and recording vital signs, reviewing medications and allergies, and recording provider orders and prescriptions.
Provide patients with discharge and follow-up instructions, educational materials, and dietary requirements as needed.
Assist with assigned follow-up programs, including pre- and post-procedure patient calls.
Follow safety and infection-control procedures, including X-ray exposure protocols, sterile equipment and supply standards, proper contaminated-waste disposal, and aseptic and sterile techniques.
Maintain patient confidentiality and privacy under HIPAA guidelines, including using privacy curtains and doors appropriately and documenting patient care properly.
Assess medical and emergency equipment and accessories daily when the Center is operating, and report malfunctions to the Center Manager.
Assist with administrative duties when patient-care and other clinical duties are complete.
Adhere to applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and healthcare fraud, waste, and abuse laws.
Understand, comply with, and enforce NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Complete annual compliance training, adhere to the overall compliance program, and report issues.
Perform other duties as assigned.