Medical Assistant

American Oncology Network•Indianapolis, IN

11h

About The Position

The Medical Assistant supports physicians with in-office medical procedures and patient care, and performs phlebotomy, laboratory testing, quality control, troubleshooting, and equipment maintenance. The role includes collecting and processing specimens, preparing blood or bone marrow slides, documenting patient care and laboratory activity, and maintaining compliance with applicable regulatory requirements. The Medical Assistant obtains patient measurements and screenings, prepares patients for physician visits, assists with procedures, coordinates outside testing and referrals, and helps maintain laboratory supplies and equipment. The position may require travel to other AON locations, occasional overtime, and weekend shifts depending on location hours and operational needs.

Requirements

High school diploma or GED.
Certifications or licenses as required by the state where employed.
BLS certification required.
Valid driver's license and vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician's office, with the ability to perform venipuncture.
Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills.
Attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness; ability to handle sensitive, confidential, and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to collaborate and support positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work remotely effectively as required and in a fast-paced, multi-site environment with competing demands from multiple stakeholders and locations.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, and experience with EMR.
Ability to travel less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality control, quality assurance, and corrective actions.
Perform laboratory blood work and blood draws, and follow procedures for specimen handling and processing.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory agency standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory testing to appropriate facilities based on patient insurance plans.
Maintain test report logs, quality control logs, equipment records, and checklists.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for physicians in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Thoroughly document testing and treatment in medical records; prepare encounter forms or complete EMR steps for electronic superbills.
Show physicians critical blood counts according to guidelines and obtain relevant scans and CDs for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties necessary to keep the laboratory compliant with state and federal regulations, including completing required annual CEUs for C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with laws and regulations relating to patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan.
Maintain the confidentiality of patient information.
Assist in training new employees on related job duties.
Work at any AON location as needed and work overtime with sufficient notice; weekend shifts may be required based on location hours and operational needs.
Perform other job-related duties as requested by a supervisor or management.