Medical Assistant

Vanderbilt University Medical Center

12d•Onsite

About The Position

Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and manages clinic patient flow. Gathers/documents patient screening data. Performs in-office diagnostic testing (e.g., Xray’s, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedules appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals. The Medical Assistant’s position requires a highly organized individual who can safely manage more than one task at a time, move swiftly throughout the varied responsibilities, and work and interact as part of a team. The Medical Assistant is under the direct supervision of the Provider/Office Manager.

Requirements

Graduate of an approved discipline specific program
Relevant Work Experience
1 year experience

Responsibilities

Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed.
Demonstrates professional behavior in all settings visible to patients and visitors.
Proactively identifies patient/visitor needs and takes steps to assist.
Gathers screening and other data for the health care team.
Demonstrates individual and team accountability by meeting basic patient/family needs: Accompanies patients/families to exam rooms, Prepares patient for examination, Performs diagnostic testing (e.g., spirometry).
Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians.
Assists MD/provider with routine office procedure: Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information, Assesses reason for visit along with documenting height, weight, temperature, and vital signs.
Fulfills clerical responsibilities: Maintains patient charts and other care documents, Prepares diagnostic testing requisitions, Sends/receives and accurately routes referral and precertification information, Schedules appointments and testing.
Distributes patient family education material as directed by clinical staff.
Facilitates identification of resources to meet patient healthcare needs.
Participates in staff meetings.
Develops and achieves personal and professional goals.
Contributes to the achievement of VIP goals.
Participates in quality improvement through data collection and documentation.
Communicates and collaborates effectively with all members of the health care team.
Coordinates patient care as directed by the MD/provider.
Uses EHR effectively.
Personal behavior positively influences environment.
Receives feedback in a respectful and positive manner.
Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider.
Regular and reliable attendance required.
All other duties as assigned.