Medical Assistant

American Oncology Network•Indianapolis, IN

2d•$17 - $26

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role also supports patient intake, clinical documentation, scheduling, and the day-to-day operation and regulatory compliance of the laboratory. The position may require work at any AON location to meet business needs, travel to other clinic locations, occasional overtime, and weekend shifts based on location hours and operational needs.

Requirements

High school diploma or GED.
Certifications or licenses as required by the state where employed.
BLS certification required.
Valid driver’s license and a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively as required.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from varied stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
EMR experience or proficiency.
Travel of less than 25%.
Standard workdays and hours are Monday through Friday, 8:00 AM to 5:00 PM; occasional overtime and weekend shifts may be required.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality control before patient testing and document quality-control and quality-assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Carry out technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory work to the appropriate facility as dictated by the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists required by regulatory agencies.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered by physicians, when applicable.
Document testing and treatment in the medical record; prepare encounter forms or complete the applicable EMR superbill steps to charge for services.
Show physicians critical blood counts according to guidelines and obtain pertinent scans and CDs for physician review.
Maintain adequate supply inventory and place orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties necessary to keep the laboratory compliant with state and federal regulatory requirements and complete the required annual CEUs to meet C.O.L.A. requirements.
Follow established safety guidelines and maintain laboratory and equipment cleanliness.
Comply with laws and regulations concerning patient care, patient rights, safety, billing, and collections; follow AON and departmental policies, including IT policies and the Disaster Recovery Plan, and protect patient confidentiality.
Assist in training new employees in related job duties.
Work at any AON location as needed and work overtime when given sufficient notice; weekend shifts may be required based on location hours and operational needs.
Perform other job-related duties or follow other job-related instructions as requested by a supervisor or management.