Medical Assistant

Family Health Center•Marshfield, WI

About The Position

The Medical Assistant (MA) is a vital member of the healthcare team, supporting high-quality, patient-centered care. The MA performs clinical and administrative tasks in accordance with organizational policies and under the direction of a provider. This role emphasizes professionalism, teamwork, and medically appropriate care.

Requirements

Completion of an accredited Medical Assistant program.
Excellent written and verbal communication skills.
Keyboard, computer, and telephone proficiency.
Basic Life Support (BLS) certification at time of hire or within three months of employment.

Nice To Haves

A minimum of one year of experience in a clinical or community health setting is preferred.
Current Certified Medical Assistant credential (AAMA, AMT, NCCT, or NHA) is preferred.

Responsibilities

Prepare exam rooms and clinical materials using aseptic technique.
Maintain cleanliness and restock rooms based on inventory standards.
Assist providers with exams, procedures, and treatments.
Administer injections and immunizations within scope and under provider orders.
Perform venipuncture and point-of-care testing.
Prepare and collect lab specimens per provider orders.
Instruct patients for tests and procedures as directed.
Obtain and accurately and promptly document patient history, vitals, and data in the EMR.
Support prescription preparation and patient education as directed.
Communicate with patients professionally and compassionately.
Collect patient concerns and relay them accurately to providers or appropriate staff.
Assist with patient registration, scheduling, and appointment coordination as needed.
Process provider orders and prepare necessary forms and referrals.
Ensure proper documentation for services; charge entry is not required.
Use Electronic Medical Records (EMR) and related systems proficiently to support patient care.
Maintain accurate and up-to-date clinical documentation.
Remain current in emergency procedures relevant to the role.
Maintain strict adherence to scheduled work hours with regular and reliable attendance.
Operate computer and phone systems to schedule, register, check in and out, and update and coordinate appointments, including ancillary tests and procedures, accurately and efficiently.
Send and receive letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.
Accept patient payments, apply them to the correct accounts, reconcile deposits, and monitor payment plans for timely compliance.
Process referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care.
Maintain and update provider schedules to optimize appointment availability and resource allocation.
Perform other duties as assigned.