MEDICAL ASSISTANT - 64003233

State of Florida • Tampa, FL

8d • $34,760 - $40,948 • Onsite

About The Position

The Florida Department of Health in Hillsborough County is hiring an entry-level administrative Medical Assistant for its Disease Control Division at the Specialty Care Center in Tampa. The role is based in a fast-paced, high-volume outpatient clinical setting and involves direct interaction with the public, answering phone questions, providing program information, explaining policies, and entering client demographic and medical information into the electronic health record. The position may also involve scheduling or rescheduling appointments and filing client records. The successful candidate should be detail-oriented and able to multitask.

Depending on assignment, the Medical Assistant performs administrative and clinical support duties, including registering and checking in clients, maintaining accurate records, assisting with billing and cashiering processes, preparing clients and exam rooms, taking and documenting vital signs, and handling lab orders and results. The position requires effective communication and use of Health Management System and Microsoft 365 applications, along with knowledge of basic phlebotomy, laboratory safety, biohazardous waste procedures, and universal precautions.

The Florida Department of Health describes an environment that supports employee growth through mentorship, educational and skills training, internal committees, project engagement, continuing education, and tuition reimbursement. Incumbents may be required to perform emergency duty before, during, or beyond normal work hours or days. All employees must be able to learn and communicate effectively in English. The position requires a security background check and/or drug screening, and participation in direct deposit.

Requirements

• At least 1 year of customer service experience.
• At least 1 year of data-entry experience.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand written work-related sentences and paragraphs and to find and identify essential information.
• Ability to use logic and analysis to identify the strengths and weaknesses of different approaches.
• Effective oral and written communication appropriate to the audience.
• Ability to adjust actions in response to the actions of others.
• Knowledge of Health Management System.
• Knowledge and skills in basic phlebotomy.
• Ability to use Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, and MS Teams.
• Knowledge of OSHA and safety requirements associated with a laboratory.
• Skill in handling biohazardous waste procedures.
• Skill in using universal precautions when working in a laboratory setting or with other potentially infectious materials.
• Ability to perform data entry.
• Ability to learn and communicate effectively in English, orally and in writing.

Nice To Haves

• Bilingual English/Spanish.
• Medical Assistant certification.

Responsibilities

• Register clients and accurately enter demographic, contact, and financial information into the electronic health record within established timeframes; verify and update that information at each visit.
• Verify appointments and check clients into the electronic health record; retrieve, file, and assemble medical records as needed.
• Apply knowledge of service collection and related tools and documentation, financial and billing procedures for sources such as Medicaid, Medicare, managed care plans, and Ryan White, the locally approved fee schedule, reimbursement, and clinic cashiering duties.
• When assigned clinical duties, update the electronic health record, prepare clients for the provider, take and document vital signs, height, and weight, ask adherence questions, and inform providers of known abnormal lab or diagnostic results and when clients are ready to be seen.
• Prepare and maintain exam rooms and supplies; clean or sterilize equipment, maintain inventory, rotate stock, and monitor expiration dates.
• Input, process, and retrieve lab orders and results, including preparing orders for clients receiving lab services at designated patient service centers.
• Arrive on time and ready at the assigned workstation, and inform supervisors of schedule changes.
• Monitor client waiting rooms, exam rooms, and clinic flow, and update appropriate staff or clinic managers as necessary.
• Assist with client-related phone calls, including appointment reminders and reminders to bring missing documentation.
• Assist with assembling clinic records and condom bags as necessary.
• Schedule or reschedule appointments and file client records as needed.
• Provide program information, answer client questions, and explain policies.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Tuition reimbursement program.
• Continuing education opportunities at no cost to the employee.
• Mentorships and educational and skills training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed