Medical Assistant

OhioHealth•Beacon Hill, PR

About The Position

Assist physicians and practice staff with designated administrative duties requiring clinical and non-clinical skills. Tasks include scheduling, messaging physicians or other clinical associates, medication refill requests, prior authorizations, referral completion, and other clerical duties as assigned. The role supports efficient patient flow by preparing patients for visits and providing services specified by providers, in accordance with provider licensure, OhioHealth policy, and scope of practice. It involves Care Connect EMR documentation, maintaining current information and monitoring the EMR in-basket, collecting and monitoring patient data, and reporting patient data and needs as directed. The Medical Assistant maintains the work environment and equipment, communicates equipment malfunctions, follows documentation guidelines for chargeable items and services, and collaborates with patients and the healthcare team to support continuity and quality of care. The position also contributes to quality, safety, cost-effectiveness, and operational improvement efforts; completes required training and continuing education; and advocates for patient quality, safety, and experience initiatives. Additional responsibilities include serving as a department resource in areas such as quality, performance improvement, and EMR; supporting standard work and customizations; and acting as a clinical preceptor responsible for training new staff. Responsibilities may change and are not limited to those listed.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification from the American Heart Association.
Math skills.
Computer skills.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Facilitate efficient patient flow, prepare patients for visits, and provide services as directed by providers within licensure, policy, and scope of practice.
Complete Care Connect EMR documentation.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate and collaborate with the healthcare team and anticipate its needs to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Follow documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost-effectiveness, and efficiency.
Participate in process and quality improvement activities and implement recommendations to improve operational efficiency or introduce services.
Maintain professional competence and complete required continuing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject matter expert or resource for the department, unit, or practice in areas such as quality, performance improvement, and EMR.
Support the development of standard work and develop necessary customizations.
Function as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.