Medical Assistant

UNC Health Appalachian•Boone, NC

4d•Onsite

About The Position

UNC Health Appalachian is hiring a Medical Assistant I for a medical office in Boone, North Carolina. The role supports high-quality outpatient care through clinical assistance and administrative coordination, working with providers, nurses, and administrative staff to help ensure safe, efficient, and compassionate patient care. The position involves assisting with examinations and procedures, taking vital signs, preparing patients, documenting and communicating patient information, and supporting providers under their supervision. Administrative work includes maintaining electronic health records, scheduling appointments, coordinating patient flow, answering inquiries, and completing clinical documentation. The Medical Assistant also provides patient education as directed and helps create a welcoming, patient-centered experience. This is a full-time, non-exempt position with Monday-through-Friday, eight-hour shifts. Compensation starts at $17.87 per hour and is based on education, experience, certification, and internal equity. Benefits eligibility begins on the first of the month following 60 days of employment from new hire orientation.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification through the American Heart Association required at hire.
Registered Medical Assistant (RMA), Certified Medical Assistant (AAMA/CMA), or Certified Clinical Medical Assistant (CCMA) certification required within one year of hire.
Strong multitasking and organizational skills.
Excellent communication and interpersonal skills.
High attention to detail and commitment to accuracy.
Ability to work effectively in a team-based healthcare environment.
Basic understanding of medical terminology and Electronic Health Record (EHR) systems.
Commitment to patient-centered care and customer service excellence.

Nice To Haves

Previous experience in healthcare or a clinical setting.

Responsibilities

Provide clinical support in a fast-paced outpatient medical office.
Assist with patient examinations, procedures, vital signs, and patient preparation under provider supervision.
Collect, document, and communicate patient information accurately.
Support providers in delivering high-quality patient care.
Maintain accurate patient records in the Electronic Health Record (EHR).
Schedule appointments and coordinate patient flow throughout the clinic.
Answer patient inquiries and assist with front-office functions as needed.
Ensure timely and accurate completion of clinical documentation.
Educate patients about treatments, medications, procedures, and follow-up instructions as directed.
Promote a professional, welcoming, and patient-centered environment.
Communicate effectively with patients, families, providers, and team members.
Support exceptional customer service and positive patient experiences.