Medical Assistant - Delaware Urgent Care

OhioHealth•URGENT CARE - DELAWARE, DE

7d•Onsite

About The Position

This Medical Assistant position will encompass both clinical and front desk duties, with a schedule of 36 hours per week (3 x 12-hour shifts). The role is responsible for administrative and clinical tasks delegated by the physician, ensuring patient care is delivered in compliance with the Ohio Administrative Code. Duties may vary based on the size and specialty of the practice, including routine clinical and administrative tasks as needed to support the practice's operations.

Requirements

High School Diploma or Equivalent
Completion of a High School Medical Assistant Career Technical Program, OR
Graduation from an accredited School of Medical Assisting, OR
Completion of Military Medic training, OR
Certification as a Paramedic (EMT-P), OR
At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
BLS - Basic Life Support - American Heart Association

Nice To Haves

Successful completion of Care Connect EMR documentation skills.
Serves as SME/resource to the dept/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User).
Functions as a clinical preceptor and is responsible for training new staff.

Responsibilities

Facilitates efficient and effective patient flow, including preparing patients for visits and providing specific services as determined by providers in accordance with provider licensure, OH policy, and scope of practice.
Completes Care Connect EMR documentation skills successfully.
Performs necessary administrative duties to ensure all information is current and updated, including maintenance and monitoring of the EMR in-basket.
Maintains and cleans the environment, work area, and equipment, and communicates any equipment malfunctions to the appropriate department/unit personnel.
Communicates with patients and customers in a respectful and caring manner.
Communicates, collaborates, and anticipates the needs of the healthcare team to ensure continuity and quality of care and coordination of services.
Collects and monitors patient data; reports patient data and patient needs as directed.
Maintains documentation guidelines around patient chargeable items/services.
Ensures processes and services are continuously monitored for quality, cost-effectiveness, and efficiency.
Engages in process and quality improvement activities.
Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
Engages in continuous study of the entire professional field, including best practices, to maintain professional competence, knowledge, and skills necessary for satisfactory performance of all assigned responsibilities.
Completes required continuous training and education, including department-specific requirements.
Promotes and advocates for patient quality, safety, and experience initiatives.
Acts as a role model.
Serves as SME/resource to the department/unit/practice in areas such as quality, performance improvement, and EMR (e.g., EPIC Super User).
Has oversight of efficient and effective patient flow, including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy.
Leads and supports the development of standard work and develops necessary customizations.
Functions as a clinical preceptor and is responsible for training new staff.
Is compliant with scope of practice.
Focuses on safety, quality, and efficiency in performing job duties as a High Reliability Organization (HRO).