Medical Assistant

VIPcare•Lakeland, FL

13d

About The Position

The Medical Assistant provides clinical and administrative support to ensure safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs procedures within the scope of practice, assists providers during visits, and supports front-office operations. This safety-sensitive position involves direct patient care, medication administration, and clinical responsibilities that require accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. Duties include collecting and documenting patient information, measuring vital signs, assisting with examinations and procedures, administering medications and treatments as authorized, performing diagnostic and laboratory testing, coordinating patient communications and care, maintaining accurate medical records, and supporting clinic operations. The position requires a high school diploma or equivalent and current CPR/BLS certification, or certification obtained within organizational guidelines. Work involves frequent physical activity in a clinical environment, including standing, walking, bending, and assisting with patient positioning or transfers. The schedule is Monday through Friday, with no weekends or on-call duties. The listed pay range is USD $18.00–$25.00 per year; compensation is evaluated based on experience, skills, and qualifications.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records.
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and operate in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural awareness and sensitivity to the needs of Medicare and other patient populations served.
Ability to perform the physical activities required in a clinical environment, including patient positioning and transfers.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, with sufficient visual acuity and hearing to perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
One or more years of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting relevant histories, medications, allergies, preventive care information, and other clinical information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms for provider visits and assist providers with examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Provide compassionate, professional service that promotes a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed by providers and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing and in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials in accordance with infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters in the EMR.
Complete inbound and outbound patient communications, including appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
Maintain patient medical records in accordance with organizational policies and HIPAA requirements.
Answer calls, greet patients, schedule appointments, register patients, manage check-in and check-out, process referrals, coordinate prescription refills, and route clinical and administrative inquiries.
Monitor medical supply, pharmaceutical, and disposable-item inventory and assist with ordering as needed.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
Perform other duties as assigned.