Medical Assistant

American Oncology Network • Kansas City, KS

13d • Onsite

About The Position

The Medical Assistant assists physicians with in-office medical procedures and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and documentation, laboratory operations, procedure preparation, scheduling, supply management, and regulatory compliance. The employee may work at any AON location to meet business needs and may be asked to work overtime with sufficient notice. Other job-related duties may be assigned.

Requirements

• High school diploma or GED.
• Certifications or licenses as required by the state where employed.
• BLS certification required.
• Valid driver’s license and a vehicle for travel to other clinic locations as needed.
• One year of experience as a medical assistant in a clinic or physician’s office, with ability to perform venipuncture.
• Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
• Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
• Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
• Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
• Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
• Ability to work effectively remotely as required and in a fast-paced, multi-site environment while balancing demands from varied stakeholders and sites.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; EMR experience.
• Ability to travel less than 25%.

Nice To Haves

• A second language is an asset but is not required.

Responsibilities

• Perform quality control procedures before patient testing and document quality-control and quality-assurance corrective actions.
• Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
• Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
• Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
• Maintain test-report logs, quality-control logs, equipment records, and checklists required by regulatory agencies.
• Follow the AON patient identification policy and procedure at every patient encounter.
• Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician in the Onco/EMR system.
• Place patients in exam rooms and prepare them for the physician in a timely manner.
• Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient’s chart or Onco/EMR for physician review.
• Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
• Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
• Document testing and treatment in the medical record; prepare encounter forms for charges or complete electronic superbill steps in the EMR.
• Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
• Maintain adequate supply inventory and place purchasing orders as needed.
• Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
• Perform EKG testing where applicable and compliance testing as required.
• Perform duties needed to keep the laboratory compliant with state and federal regulations and complete the annual CEUs required for C.O.L.A. requirements.
• Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
• Comply with laws and regulations concerning patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan.
• Protect the confidentiality of patient information at all times.
• Assist in training new employees in related job duties.
• Work at any AON location as needed and work overtime when given sufficient notice.
• Perform other job-related duties as requested by a supervisor or management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED