Medical Assistant

Direct Orthopedic Care•Round Rock, TX

13d•Onsite

About The Position

As a Medical Assistant, you will report to the Practice Manager and perform administrative and clinical duties under the direction of the Pain Management Provider. This role assumes responsibility for insurance authorizations and provides backup support for both the front desk and clinical team members. A core part of your daily work will be guest service and conveying a positive image.

Requirements

Proactive leadership.
Behaviors and standards that model DOC’s values and deliver a service experience that is unrivaled.
Active listening skills.
Maintain composure in stressful situations.
Exhibit cooperation, flexibility and provide assistance with communicating with guest, physicians and team.
Support the team that you work with.
Flexibility and adaptability.
Able to lift up to 50lbs.
Proficient in computer skills.

Responsibilities

Work with a Provider as a clinical team and support them in guest care.
Work with guests to answer questions, provide reassurance and show empathy at all times.
Provide a genuine welcome to guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
Maintain guest confidentiality and ensure PHI is secure at all times. Obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
Apply DME and prepare for in-office procedures.
Prepare guests with all clinical and administrative information needed for surgery as directed by physician when applicable.
Assist with documentation in the medical record.
Complete all chart prep.
Send/receive medical records.
Obtain lab/x-ray reports, hospital notes, referral information.
Check-in guests and collect demographic information, verify insurance coverage and collect copays.
Provide support for front desk duties and all DOC office team members.