Medical Assistant (MA)

Salvo Health•Charlotte, NC

11d•Remote

About The Position

Salvo is looking for an experienced Medical Assistant that is experienced in working remotely and making outbound calls to patients. We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment. The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism. Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.

Requirements

Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
Experience working in a remote setting
Experience making out-bound calls to patients
Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
Experience in message triaging, charting, or medical documentation
Excellent communication and interpersonal skills, both written and verbal
Strong organizational and time management abilities
Ability to work independently and handle multiple tasks efficiently

Nice To Haves

Familiarity with telemedicine platforms is a plus.

Responsibilities

Conduct outbound calls to patients to complete patient intake calls
Manage patient scheduling, appointments, and follow-ups
Handle medical records, data entry, and documentation in EHR systems
Monitor, triage, and respond to incoming member messages
Ensure all patient records are accurately entered into the EHR system and update them as needed
Ensure compliance with HIPAA regulations and maintain patient confidentiality
Provide general administrative support to care team and patients
Manage patient tasks to ensure timely documentation and communication for all patients