Medical Assistant-Brookline-Internal Medicine
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. The Medical Assistant serves as a communication resource, taking complete and accurate information from patients, prioritizing and communicating it to providers. They greet patients, escort them to exam rooms, obtain vitals, perform EKGs, injections, and/or phlebotomy, and assist providers. The role also involves performing departmental screening, lab tests, and specimen collection, implementing quality control standards, and providing patients with relevant instructions for tests and procedures. Additionally, the Medical Assistant schedules follow-up tests and appointments, arranges patient transport, sorts and distributes lab results, and maintains patient confidentiality. They also assist with procuring medical records, ensuring proper patient identification on documents, adding new medications to the EMR system, and assembling records according to policy. Finally, the Medical Assistant ensures that necessary equipment and supplies are available and usable, maintains a clean and organized environment, and tracks, orders, and restocks supplies and equipment.
Requirements
- High School diploma or GED required.
Nice To Haves
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Responsibilities
- Serves as a communication resource, asking appropriate questions and solving problems.
- Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
- Responds quickly and courteously to phone calls and requests.
- Seeks assistance from supervisor and others appropriately.
- Greets patients and escorts to exam rooms.
- Ensures availability of x-rays, lab slips, medical records and other pertinent info.
- Obtains vitals, weight, blood pressure, pulse and temperature.
- Performs EKGs, injections and/or phlebotomy, and assists providers.
- Performs departmental screening, lab tests and specimen collection.
- Implements quality control standards.
- Provides patients with relevant instructions for specific tests and procedures.
- Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner.
- Schedules follow-up tests and appointments.
- Arranges patient transport as needed.
- Sorts/distributes lab results daily to appropriate physician or nurse practitioner.
- Maintains patient confidentiality.
- Assists with procuring medical records.
- Ensures patient records and relevant documents filed in the record have appropriate patient identification.
- Adds new medications to patient record in EMR system.
- Assembles records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO).
- Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized.
- Maintains an unobstructed area for patient access.
- Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials.
- Tracks, orders and maintains supplies and equipment, restocks supplies.
Benefits
- Vaccinated against influenza (flu)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
