Medical Assistant

Concentra•Wichita Falls, TX

13d

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role provides efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a welcoming, respectful, and positive experience.

Requirements

Vocational, technical, or business school education level.
Graduate of an accredited medical assistant program, with completion of an externship highly preferred; alternatively, at least one year of direct patient care experience as a medical assistant, or military medical specialist experience. Must meet credentials required in the state of employment and applicable regulations.
Customarily at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to deal with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Ability to communicate clearly and professionally, verbally and in writing.
Teamwork focus and ability to maintain working relationships with colleagues at all levels, including peers and center leadership.
Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Intermediate knowledge of Microsoft Office, such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.
Graduate of an accredited medical assistant program with completion of an externship.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests, such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities for equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and recordkeeping in accordance with current policies and procedures.
Immediately notify a supervisor if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Partner with center leadership to assist with patient flow and volume.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper recordkeeping.
Ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multiline telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Participate in initial and ongoing training as required.
Handle confidential and critical information with discretion and secure information management.