Medical Assistant

ChenMed • Winter Park, FL

18d • $17 - $24 • Onsite

About The Position

The Care Promoter (Medical Assistant) is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, including the center’s size, location, and type. In addition to administrative responsibilities, Care Promoters perform clinical duties under direct physician supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led Care Team focused on providing excellent, comprehensive primary care for a specific patient population.

The role includes collecting patient information and vital signs, supporting examinations and routine procedures, communicating patient needs to clinical personnel, maintaining medical supplies and equipment, handling patient calls and messages, and providing health coaching and follow-up. Other duties may be assigned or modified at the manager’s discretion.

Requirements

• High school diploma or equivalent education (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least one year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
• BLS for Healthcare Providers certification.
• Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
• Strong oral and written communication, time management, and organizational skills.
• Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
• Problem-solving mindset focused on patient needs and team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Basic phone and computer operation skills.
• Attention to detail to ensure accuracy of reports and data.
• Ability to maintain organized systems and ensure timely patient flow.
• Ability to remain calm in busy or stressful situations.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
• Fluency in spoken and written English.

Nice To Haves

• Experience working with geriatric patients.
• Experience with an EMR system.

Responsibilities

• Measure and record patient vital signs, interview information, and medical history.
• Catalog and communicate patient needs to the PCP, clinician, specialist, and/or other clinical personnel.
• Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physicians’ instructions to patients.
• Observe patients and report changes in their conditions to the PCP, clinician, specialist, and/or other clinical personnel.
• Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other lab specimens; and perform basic waived lab tests.
• Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and ensure accurate, legal, and ethical documentation.
• Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain and relay pertinent information for the physician.
• Call in prescriptions to the pharmacy upon physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients via weekly calls.
• Perform other duties as assigned and modified at the manager’s discretion.

Benefits

• Great compensation and comprehensive benefits; further benefit details are provided through the linked employee benefits resource.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED