Medical Assistant

American Oncology Network•Hot Springs, AR

6d•$17 - $23•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and supports laboratory operations, including phlebotomy, laboratory testing, quality control, troubleshooting, and equipment maintenance. The role also supports patient intake, clinical documentation, scheduling, inventory, regulatory compliance, and training. The position may require travel to other AON clinic locations and work at any AON location to meet business needs.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed.
Current BLS certification required.
Valid driver’s license and vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, organizational, and detail-oriented skills, including the ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential information and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from multiple stakeholders and sites.
Ability to work remotely effectively as required.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with EMR systems.
Ability to travel less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality-control and corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists required by regulatory agencies.
Follow AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient’s chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Document testing and treatment in patient medical records; prepare encounter forms or complete the electronic superbill steps in the EMR.
Show physicians critical blood counts according to guidelines and obtain relevant scans and CDs for physician review.
Maintain adequate supplies and place orders with purchasing as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing when applicable and compliance testing as required.
Perform duties needed to keep the laboratory compliant with state and federal regulations, and complete the required annual CEUs for C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with laws and regulations concerning patient care, patient rights, safety, billing, and collections; follow AON and departmental policies, including IT and disaster recovery procedures; protect patient confidentiality.
Assist with training new employees in related job duties.
Work at any AON location as needed and work overtime when given sufficient notice.
Perform other job-related duties as assigned by a supervisor or management.