Medical Assistant (MA) - Family Medicine

Advocate Health and Hospitals Corporation • Mount Pleasant, WI

13h • Onsite

About The Position

The Medical Assistant (MA) will help patients live well by preparing and rooming patients for exams, obtaining vital signs, and gathering/documenting/updating pertinent health information. They will monitor and complete Clinical Integration/Quality Improvement measures, perform laboratory procedures, and assist physicians/advanced practice clinicians with procedures. The MA will administer routine medications, follow through with necessary procedure or test requests, and refer questions to Registered Nurses and Physician/APC per scope of practice guidelines. They will communicate with the healthcare team for smooth clinic flow and effectively communicate accurate and timely information with the patient. Additional tasks may include performing basic and advanced clinical support skills based on specialty and competencies, such as suture/staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, and prescription refills using approved protocols, all under clinical supervision. The role requires demonstrating knowledge and skills appropriate for the age of the patients served, including understanding growth and development principles and assessing patient status based on age-specific needs.

Requirements

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.
• GED or HS Equivalency Diploma AND Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
• Proficient computer skills including keyboarding, navigation within a window operating system, and use of electronic mail with exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.
• Must sit, stand, walk, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.

Responsibilities

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications).
• Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope.
• Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.
• Assists the Physician/ Advanced Practice Clinician (APC) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications, under Physician/ APC orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.
• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services.
• Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APC and other members of the health care team to ensure smooth clinic flow and adjusts as necessary.
• Effectively communicates accurate and timely information with the patient.
• May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the departmental policies and procedures.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED