Medical Assistant

ADELANTE HEALTHCARE INC•Mesa, AZ

14d•Onsite

About The Position

The Medical Assistant is an essential member of Adelante Healthcare’s Care Delivery Integration team, providing patient-centered clinical support and contributing to efficient workflows and positive patient experiences. The role supports providers and interdisciplinary team members by preparing patients for visits, performing clinical duties within scope, documenting accurately in the EHR, supporting follow-up care, and reinforcing patient education and care coordination. The Medical Assistant helps promote whole-person care by identifying and addressing preventive, chronic disease, and care coordination gaps while supporting population health and quality initiatives. As an experienced team member, this role serves as a knowledgeable resource by supporting training, competency development, workflow consistency, mentoring, and reinforcement of clinical standards. Working under the Medical Assistant Supervisor and in collaboration with clinical nursing leadership, the Medical Assistant supports daily clinical operations and partners with clinical, behavioral health, nutrition, integrated care, community health, referral, and front office teams to improve access, patient engagement, quality outcomes, and patient experience. The position is based at Adelante Healthcare Mesa in Mesa, Arizona, and is full time. The employee may float between health centers and travel between sites as operational needs require. The role supports interdisciplinary communication and collaboration, compliance with organizational standards, and a caring team-based model that promotes wellness and improved health outcomes.

Requirements

High school diploma or GED from an accredited institution.
Graduation from an accredited Medical Assistant training program, or an equivalent combination of education and/or three years of Medical Assistant experience providing the knowledge, skills, and abilities to perform the essential functions.
Current CPR/AED certification for Healthcare Providers through the American Heart Association or American Red Cross.
Valid Arizona Level One Fingerprint Clearance Card for positions supporting Specialty Behavioral Health services.
Valid driver’s license, reliable transportation, and ability to travel between health centers as needed.
Commitment to patient-centered, whole-person care and the Care Delivery Integration model.
Knowledge of preventive care, chronic disease management, population health, and quality improvement principles.
Ability to identify and address care gaps using standing orders, clinical guidelines, and provider direction.
Strong communication, organization, critical-thinking, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced clinical environment.
Proficiency with EHR systems, Microsoft Office, and healthcare technology platforms.
Knowledge of HIPAA, OSHA, infection prevention, patient safety, and regulatory requirements.
Professionalism, accountability, adaptability, and excellent customer service.
Ability to meet the physical demands of the position, including frequent lifting or moving of up to 25 pounds without assistance and occasional lifting or moving of up to 50 pounds with assistance.

Nice To Haves

Certified Medical Assistant preferred.
Current CMA, RMA, or NCMA certification.
Bilingual in English and Spanish or another language reflective of the communities served.
Experience in an integrated primary care or FQHC environment.
Experience with population health management, quality improvement, and EHR optimization.

Responsibilities

Prepare for patient visits through pre-visit planning, reviewing health maintenance needs, medications, referrals, labs, diagnostics, and quality measures.
Perform patient intake, including vital signs, medication reconciliation, screenings, allergies, and required clinical documentation.
Prepare examination rooms, assist providers during examinations and procedures, and maintain patient safety and comfort.
Administer medications, immunizations, and treatments within scope of practice and organizational policies.
Collect, process, document, and manage laboratory specimens according to established procedures; perform point-of-care testing as assigned.
Maintain clinical equipment and supplies, medication storage, and infection prevention standards.
Accurately document patient care in the EHR.
Follow medication administration, vaccine administration and storage, infection prevention, universal precaution, and patient safety requirements.
Support vaccine management in collaboration with the RN/Clinical Lead Nurse and Medical Assistant Team Lead; assist with medication inventory and expiration monitoring.
Maintain competency in clinical procedures and required skills.
Participate in interdisciplinary team huddles, care planning, and workflows designed to improve patient outcomes and operational efficiency.
Identify opportunities for warm handoffs and connections to integrated services, community resources, and supportive programs.
Reinforce provider recommendations, discharge instructions, medications, referrals, and follow-up plans.
Assist with referral coordination, outside medical record requests, and follow-up after emergency department visits, hospitalizations, and specialty care.
Identify and support closure of preventive care, chronic disease, laboratory, diagnostic, and referral gaps; complete standing orders and clinical protocols.
Support quality initiatives, including UDS, HEDIS, value-based care, and payer quality programs; participate in chart reviews, audits, data collection, and improvement initiatives.
Perform outreach to improve appointment adherence, preventive care completion, and chronic disease management.
Educate patients about healthcare services, preventive care, medications, immunizations, and chronic disease management; support use of patient portals and virtual care resources.
Support patients in understanding and participating in care plans and promote access to integrated services and wellness resources.
Maintain confidentiality and comply with HIPAA, OSHA, organizational policies, and regulatory requirements.
Demonstrate professionalism, cultural humility, accountability, and compassion; participate in meetings, education, quality initiatives, and professional development.
Serve as a subject matter expert and resource for Medical Assistants; provide peer mentoring and support to Associate Medical Assistants and Medical Assistants.
Assist with onboarding, orientation, and skill development of new team members; reinforce workflows, policies, procedures, and best practices.
Help identify workflow barriers, communicate improvement opportunities to leadership, and assist team members with clinical workflow and patient-care problem-solving.
Support patient navigation and care coordination, including patient education about the patient portal, integrated care services, preventive care, specialty programs, and organizational resources.
Participate in audits, tracers, process improvement activities, and initiatives supporting clinical excellence, patient experience, quality improvement, and Care Delivery Integration goals.
Float between health centers based on operational needs and support cross-functional workflows that promote efficient patient care delivery.
Perform other duties as assigned or requested.