Medical Assistant (MA) - Physician Office - Anderson Family Medicine

Mercy Health BSMH•Cincinnati, OH

11d

About The Position

The Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps complete the patient’s chief complaint by collecting measures such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; and participates in planning and implementing patient care. The role may include administering ordered medications—oral, injectable, topical, and other forms—within the scope of Medical Assisting and applicable state guidelines. The Medical Assistant works in a physician office and helps prepare patients for physician visits. The role requires adherence to the legal responsibilities of Medical Assistants, identifying and reporting significant changes in patient condition, troubleshooting and escalating issues, and maintaining clinical and administrative skills to meet patient-care and operational needs. The position also involves patient communication, specimen collection and laboratory support, medication and prescription-related tasks as directed, and general office duties. Applicants must have a high school diploma or GED and enroll in an approved Medical Assistant program within 30 days of employment. An approved Medical Assisting certification is required within 12 months of the start date. Certification eligibility and BLS requirements vary by location. Completion of an externship or clinical lab training and one year of recent Medical Assisting experience are preferred.

Requirements

High school diploma or GED.
Enrollment in an approved Medical Assistant program within 30 days of employment.
Active Medical Assisting certification from an accepted certifying organization within 12 months of the start date. Listed credentials include CMA, RMA, CCMA, NCMA, and NRCMA, subject to state-specific restrictions.
If unable to obtain MA certification, ABR-OE is acceptable where permitted; it is not accepted in South Carolina.
BLS Basic Life Support from the American Heart Association is required at hire for Roper St Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Medical terminology knowledge.
Attention to detail.
Ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

Completion of an externship or clinical lab training.
One year of recent Medical Assisting experience.
BLS Basic Life Support from the American Heart Association is preferred at hire for BSMH locations.

Responsibilities

Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, including measures such as respirations, blood pressure, pulse oximetry, height, weight, and temperature, and identify significant changes in patient condition for reporting to the provider.
Document patient and family needs and participate in planning and implementing patient care.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in care in interactions with internal and external customers.
Maintain clinical and administrative skills in accordance with departmental competency guidelines and operational needs.
Show patients to examination rooms and prepare them for the physician.
Record patients' medical history, vital statistics, and information such as test results in medical records.
Interview patients to obtain medical information and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician and within the Medical Assisting scope and state guidelines.
Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing.
Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
Explain treatment procedures, medications, diets, or physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties such as answering telephones, taking dictation, or completing insurance forms.
Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

Competitive pay, incentives, and referral bonuses.
403(b) with employer contributions when eligible.
Medical, dental, vision, and prescription coverage.
HSA/FSA options.
Life insurance.
Mental health resources and discounts.
Paid time off.
Parental and FMLA leave.
Short- and long-term disability.
Backup care for children and elders.
Tuition assistance.
Professional development and continuing education support. Benefits may vary by market and employment status.