MEDICAL ASSISTANT

Upham's Community Care•Boston, MA

9d•$18 - $30•Onsite

About The Position

Under the direction of the Director of Nursing and in collaboration with providers and other primary care staff, the Medical Assistant delivers direct patient care services, performs clerical duties, and participates in care coordination activities. The role supports patient flow and clinical care across practice areas, including PC/OB-GYN, urgent care, and pediatrics, as needed. The position is based at 415 Columbia Rd in Dorchester, Massachusetts, and is listed as full time, 40 hours per week, with a day shift. The role also requires availability to work at least two evenings per week and rotating weekends. The Medical Assistant performs clinical tasks such as taking and recording vital signs, conducting point-of-care tests, assisting providers during examinations, administering immunizations, performing EKGs and non-stress tests when requested, and supporting patient triage and care coordination. The role also includes preparing and maintaining examination rooms and instruments, documenting quality controls, keeping supplies stocked, and following infection-control and sterilization procedures. The employee participates in team meetings, quality improvement activities, and trainings, while maintaining patient confidentiality and providing compassionate support to patients and families.

Requirements

High school diploma or equivalent.
Massachusetts Medical Assistant certification, or obtain certification within 3–6 months after employment starts.
Current CPR certification.
Ability to work at least two evenings per week and rotating weekends.
Ability to work efficiently under pressure and adapt to changing priorities.
Flexibility, organization, reliability, and punctuality.
Excellent in-person, telephone, and written communication skills.
Ability to stand for extended periods.
Ability to provide effective services to a multicultural patient population with sensitivity to socioeconomic, trauma-related, and other factors affecting communities with high needs.
Ability to communicate and share information effectively with patients, interdisciplinary teams, and external partners, and to collaborate with internal and external providers.
Attention to detail and ability to anticipate patient needs.
Ability to transport patients or objects weighing 0–30 pounds; raise objects weighing 0–30 pounds; stand and walk for prolonged periods during a shift; use stairs frequently; and travel between floors.
Maintain patient confidentiality and exercise appropriate access to protected health information.

Nice To Haves

At least one year of recent clinical experience in a hospital or community health care setting is preferred.
Bilingual skills in English and Spanish, Cape Verdean Creole, or Haitian Creole are desirable.
Knowledge of day-to-day operations in community-based health clinics is helpful.
Knowledge of electronic medical records is a plus.

Responsibilities

Welcome and escort patients to examination rooms and coordinate patient flow.
Perform point-of-care testing as directed, including throat swabs and rapid strep tests, urine dips and pregnancy tests, and finger-sticks for A1C and glucose.
Take and record vital signs and other age- and visit-appropriate measurements as part of patient triage.
Record chief complaints and pain scales as needed; screen for smoking and family planning needs as directed.
Assist patients with pre-visit screening forms and enter results into patient records.
Assist providers with patient examinations and anticipate interpreter needs; provide interpreter services for providers and nurses.
Administer EKGs, non-stress tests, and immunizations as requested or assigned.
Inform waiting patients of unexpected delays and assist with telephone triage according to policy and procedure.
Coordinate appropriate laboratory visits before provider examinations as directed by clinical staff.
Assist patients with school and other forms.
Float to practice areas for medical assistant coverage as needed in PC/OB-GYN, urgent care, and pediatrics.
Participate in clinical care session planning, team huddles, clinical team meetings, and departmental meetings.
Collaborate with nursing on support tasks and patient outreach for care management activities.
Prepare examination rooms for daily use and clean them after patients as required.
Perform and document point-of-care testing quality controls on the required schedule.
Stock assigned rooms, monitor supply levels, and inform the supervisor when supplies are running low.
Date opened multi-dose vials and dispose of them promptly when expired.
Prepare instruments for sterilization, sterilize them as scheduled, and perform and document biologic tests on the autoclave.
Inspect and replace sharps containers as needed and adhere to universal precautions.
Participate in quality improvement activities and trainings.
Provide emotional support to patients and families as needed and maintain patient confidentiality.
Complete accurate documentation of tasks in electronic medical records and communicate information with patients, interdisciplinary teams, and external partners.
Perform other related duties as required.