Medical Assistant - Urgent Care (CMA, LPN or EMT)

Group Health Cooperative of South Central Wisconsin•Madison, WI

About The Position

The Care Team Specialist (CTS) Urgent Care works as part of a collaborative, patient-centered care team to support high-quality patient care and smooth clinic operations. The role provides technical, clinical, and administrative support and helps patients maintain their physical and mental well-being. The CTS collaborates with registered nurses and medical providers in coordinating patient care, and may receive delegated assignments from practitioners and registered nurses. Staff participate in reviewing team and provider in-baskets and MyChart messages for the assigned care team. Responsibilities include preparing for visits, monitoring patient flow, rooming patients, collecting histories and vital signs, managing certain test results according to protocols, supporting Epic in-basket workflows, returning calls, and assisting with medical examinations and procedures. The position requires the applicable training and credentials for a Medical Assistant, Licensed Practical Nurse, or Emergency Medical Technician, as well as the ability to travel between work sites.

Requirements

Successfully complete an accredited Medical Assistant, Licensed Practical Nurse, or approved EMT training program, as applicable.
Medical Assistants must be eligible for and receive national certification within six months of employment, or have three years of MA experience and current national certification. Certification must be maintained through CME requirements and be from an approved certifying organization.
Licensed Practical Nurses must hold a current Wisconsin practical nurse license or obtain one within six months of employment.
EMTs must hold a valid Wisconsin license as an EMT, AEMT, or Paramedic (EMT-P).
Possess or be eligible for a Healthcare Provider CPR/AED certificate and obtain certification within four months of employment.
Ability to travel to various work sites; personal transportation is expected. A valid Wisconsin driver's license is required if operating a motor vehicle.
Knowledge of and ability to perform or learn standard clinical procedures in accordance with established protocols and policies.
Knowledge of and ability to learn proper use and maintenance of equipment, materials, and supplies used during treatment.
Knowledge of and ability to learn computer applications including MS Office, electronic medical records, and scheduling applications.
Type at least 30 words per minute with minimal errors.
Knowledge of outpatient clinical administrative procedures, medical terminology, basic pharmacology, medical records, and appropriate documentation.
Ability to maintain quality, safety, and infection-control standards; recognize, identify, and report problems to appropriate personnel.
Basic understanding of, or ability to learn, reimbursement and insurance practices for medical care and inventory management practices.
Knowledge of interviewing techniques for gathering information.
Excellent written and verbal communication skills; communicate respectfully with patients, families, visitors, and healthcare team members.
Strong interpersonal skills, cultural sensitivity, and ability to work with a diverse patient population and maintain good working relationships with patients and staff.
Ability to maintain patient confidentiality and knowledge of, or ability to learn, HIPAA requirements.
Ability to climb, stoop, kneel, crouch, bend, reach, lift, pull, push, and carry up to 10 pounds regularly and up to 50 pounds occasionally; ability to stand and sit for prolonged periods.
One year of relevant clinic or outpatient experience is desirable.

Nice To Haves

One year of relevant experience in a clinic or outpatient setting.
Experience with EPIC.

Responsibilities

Prepare for patient visits.
Monitor patient flow and room patients.
Obtain patient histories and vital signs.
Manage certain test results according to protocols.
Support Epic in-basket workflows and participate in reviewing team/provider in-baskets and MyChart messages.
Return phone calls.
Assist with medical examinations and procedures.
Collaborate with registered nurses and medical providers in managing and coordinating patient care.
Provide patient and family instruction about the basic nature of disease, care, treatments, and follow-up.
Travel to various work sites.