Medical Assistant / MA

Housecall Providers • Portland, OR

2d • $26 - $32 • Remote

About The Position

This position performs a variety of administrative tasks and collaborates with primary care staff to provide care to vulnerable homebound clients. The role supports clinicians and patients through communication, care coordination, clinical administrative support, referrals, documentation, and coverage for other office functions. The position is work from home, with a telephonic patient-facing component and occasional travel that may be required or optional.

Requirements

• Medical Assistant or equivalent certification.
• At least 3 years of experience in a medical setting, such as primary care, geriatrics, or home health/hospice, including experience with a medical records system.
• Advanced knowledge of medical terminology, basic patient care, and community resources.
• Detailed understanding of electronic medical record systems and ability to incorporate workflow updates.
• Knowledge of HIPAA privacy rules and regulations.
• Ability to perform clerical functions and patient procedures and to use clinical equipment, materials, and techniques within the scope of certification.
• Computer skills, including working knowledge of Microsoft Office.
• Excellent customer service skills and ability to interact professionally, patiently, and courteously with staff, patients, families, and vendors by phone and in person.
• Strong interpersonal skills and ability to work independently and collaboratively.
• Ability to take initiative and use innovative techniques and ingenuity.
• Ability to interact with various departments throughout the organization.
• Ability to prioritize tasks, manage calls professionally, problem solve, stay organized and focused, and work under pressure to meet deadlines.
• Good judgment, personal initiative, discretion, and ability to follow organizational standards, policies, and procedures.
• Ability to work effectively with diverse individuals and groups.
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions.
• Ability to accept direction and feedback and tolerate and manage stress.
• Ability to stand, walk, climb stairs, lift, carry, push, pull, pinch small objects, crouch, crawl, reach, and bend for at least 3 hours per day.
• Ability to hear and speak clearly for at least 3–6 hours per day.
• Ability to see, read, and perform repetitive finger and wrist movements for at least 6 hours per day.

Responsibilities

• Call patients after hospital discharge to meet regulatory requirements and help providers obtain information before visits.
• Contact patients, families, and caregivers as directed by clinicians regarding care coordination, test results, referrals, appointment rescheduling, and clinician instructions.
• Connect patients, families, and caregivers with community resources, including the HCP social worker.
• Assist clinicians with referrals and orders, including home health, hospice, palliative care, diagnostic testing, medical supplies, and equipment.
• Support Housecall Providers staff and clinical teams working with patients on assigned providers’ panels.
• Collaborate with the primary care clinical team to support communication and continuity of care.
• Assist clinicians with obtaining prior authorizations.
• Authorize prescription refills for non-controlled drugs when approved by clinicians or permitted by standing orders.
• Communicate with the primary care clinical team about patient hospitalizations, clinician visit requests, and equipment needs.
• Send chart notes, specialist referrals, visit summaries, and forms for clinician signatures as requested.
• Practice within the scope of certification and applicable laws and regulations; follow Housecall Providers standing orders and protocols.
• Document patient interactions and support activities promptly and appropriately in the medical record.
• Maintain patient and family confidentiality in compliance with HIPAA.
• Learn and provide backup coverage for reception, care coordination, DME, and office assistant responsibilities.

Benefits

• Competitive pay and bonus opportunity.
• Medical, dental, vision, life, AD&D, and disability insurance.
• Health savings account, flexible spending account(s), and lifestyle spending account.
• Employee assistance program and wellness program.
• Discounts and supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings.
• Retirement plan with employer contributions.
• PTO and Paid State Sick Time for benefits-eligible employees, based on hours worked or scheduled hours and primary work state.
• Potential eligibility for paid holidays, volunteer time, jury duty, bereavement leave, and other leave.
• For non-benefits-eligible employees: 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed