Medical Assistant

GoHealth Urgent Care - UCSF Health•Altoona, PA

21h

About The Position

The Medical Assistant works collaboratively to support medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role requires completing activities accurately, with high quality, and in a timely manner while supporting the company's goal of providing accessible, quality urgent care and an effortless patient experience. The minimum hourly rate starts at $17 and is commensurate with experience. The position offers monthly incentive pay based on performance metrics and a sign-on bonus of up to $2,000 for eligible applicants.

Requirements

High school diploma or equivalent and at least 1 year of work experience as a Medical Assistant in a hospital, primary care, emergency department, or urgent care setting; alternatively, meet one of the listed certification, education, or licensure pathways.
A qualifying Medical Assistant certification is required at hire or must be obtained within 12 months of hire: CCMA, CMA, RMA, NCMA, or NRCMA, from the specified recognized organizations.
Alternatively, the applicant may be a graduate of an accredited school of nursing and an LPN or LVN at hire, verified through a state license; or an EMT or paramedic, verified through state certification and/or the National Registry of Emergency Medical Technicians.
CPOE certification within 2 weeks of hire if Medical Assistant certification is not obtained at hire.
Basic Life Support (BLS) certification at hire through the American Red Cross or American Heart Association.
Knowledge of medical office management systems and procedures.
Excellent time management skills and the ability to multitask and prioritize work.
Social perceptiveness and a service-oriented approach.
Excellent written and verbal communication skills.
Strong organizational and planning skills.
Proficiency in MS Office and patient management software.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have necessary medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.